Technology Support Specialist

Volunteers of America National Services is seeking a Technology Support Specialist to join our team! This position will service the PACE locations in Kentucky. 

Location(s): 

960 South 4th Street Louisville, Kentucky 40243

1700 Old Bluegrass Avenue, Suite 200 Louisville, KY 40215

47 Cavalier Blvd., Suite 140 Florence, KY 41042

About the Job:

The Technology Support Specialist is part of a team that provides technology support and project oversight for users at Volunteers of America National Services. The major focus of work involves hardware and software installation, technology troubleshooting, project oversight, and problem resolution for IT equipment including, but not limited to, phones, computers, printers, peripherals and audio-visual equipment. The Technology Support Specialist has frequent interaction with all levels of staff and vendors.

Schedule: 

M-F 8:30 AM-5:00 PM (Fully Remote) *This person will need to regularly visit locations in Kentucky (Louisville and Florence).

Benefit Highlights:

• 403(b) Retirement Plan
• Career scholarships;
• Continuing career education and leadership programs;
• Dental and Vision Insurance
• Paid Time Off (Vacation, Holiday & Sick Days)

Essentials:

Communication and Training:

• Communicates frequently with all level of users at the national office and affiliated local offices regarding work orders, procurement, and project status.
• Trains, supports, and assists users on IT related matters.
• Trains, supports, and assists users in startup, basic and advanced use of software programs including Microsoft Office and other standard programs.
• May provide group training on request.
• Provides status and progress reports on projects to supervisor, management, and staff.

Technical Support:

• Responds to problems relating to configuration and networks on site or over the phone for users. Investigates error and determines resolution.
• Installs, configures, maintains, troubleshoots and repairs computer workstation hardware, software, peripherals and audio-visual equipment; performs hardware / software upgrades to existing equipment as needed and determines additional solutions as needed.
• Acts as a primary resource providing expertise in the operation and application of the organization’s standard microcomputer software and a working knowledge of a wide variety of commonly used hardware and software.

Projects:

• Provides assistance through testing, evaluation, and recommendation to the Chief Information and Technology Officer and other staff members with ongoing technology projects.

Recording keeping:

• Keeps necessary records for equipment repair, maintenance for preventative maintenance.
• Maintains log of problems, resolutions and dates for all software and hardware.
• Maintains adequate parts inventory control and adequate resources for computer hardware, peripherals and audio-visual equipment.

Other:

• Meets departmental and organizational maintenance.
• Advises supervisor in setting and updating standards for microcomputer software.
• Performs various other activities as required.
• Provide technical backup to department head as required.

Required Qualifications:

• Position requires an AA/AS degree in computer related field plus two (2) years relevant experience; a BA/BS degree in computer science or related discipline; or the combination of education and experience that enables performance of all aspects of the position.
• Thorough knowledge of the installation, configuration, operation and repair of computer hardware, peripherals, and audio-visual equipment is preferred
• Ability to troubleshoot, add and replace network cabling.
• Working knowledge of network switches, access points and firewalls. Familiarity with HP/Aruba network equipment preferred.
• Must understand installation, configuration and troubleshooting processes for software, hardware, networking, and accessory equipment.
• Requires experience with personal computer equipment.
• Must have advanced personal computer word processing, spreadsheet, database (specifically with Microsoft Office) and Microsoft Windows skills.
• Requires strong focus on providing exceptional customer service and exhibiting a positive attitude in support of organizational goals.
• Requires the ability to demonstrate computer logic, problem solving skills, and hardware repair.
• Must have strong oral and written communication and training skills and be able to communicate technical information to non-technical users.
• Must be able to work well with others and as part of a team.
• Requires the ability to independently perform all of the duties of the position efficiently and effectively.
• Ability to work flexible Ability to travel between the Alexandria, Arlington and Landover locations is required.

VOANS, a subsidiary of Volunteers of America, provides affordable housing and healthcare services in over 40 states and Puerto Rico. The organization employs over 2,000 professionals who provide high quality services and care to clients. As one of the largest non-profit affordable housing owners/operators in the nation, VOANS has over 240 properties and approximately 14,500 affordable housing units. VOANS also operates over forty-six (46) senior healthcare programs, including skilled nursing, assisted living, home health care, adult day, and Program for All Inclusive Care for the Elderly (PACE).