Offer summary

Qualifications:

Proven experience in managing ServiceNow projects or programs., Strong understanding of IT service management and enterprise technology., Excellent leadership and stakeholder management skills., Relevant educational background in technology or project management..

Key responsibilities:

Lead and coordinate ServiceNow project teams and initiatives.

Build relationships with key stakeholders across business and technology.

Manage project planning, scheduling, and resource allocation.

Ensure project delivery aligns with business objectives and budgets.

Job description

We are seeking an experienced ServiceNow Project Manager for our client in the consulting industry to lead largescale, crossfunctional technology initiatives. This role involves driving programs, projects, and deployment efforts while ensuring alignment with business objectives and stakeholder needs.

Key Responsibilities:

Lead and coordinate crossfunctional teams in the delivery of ServiceNow programs and projects.
Build and maintain relationships with key stakeholders across business and technology groups.
Develop a strong understanding of assigned initiatives, both business and technical.
Establish effective projectprogram governance and foster shared accountability.
Manage daytoday activities of project managers, deployment staff, and other team members.
Oversee projectprogram planning, scheduling, resource allocation, and conflict resolution.
Drive collaboration through enterprise tools and platforms.
Lead issuerisk management, remediation planning, and escalations, ensuring clear communication and actionable solutions.
Manage deployment schedules, readiness activities, and golive checklists.
Ensure compliance with established processes, plans, budgets, and schedules.
Provide clear and regular communications, reports, and dashboards for stakeholders and leadership.
Track budgets, variances, and performance metrics, taking corrective action as needed.
Support value tracking, financial optimization, and continuous improvement initiatives.
Contribute to process improvement by proposing updates to methodologies and frameworks.
Document and share lessons learned across projects.
Support configuration and usage of projectprogram management tools.
Identify opportunities to improve productivity, quality, and cost effectiveness.