Offer summary

Qualifications:

Native proficiency in Slovenian., Advanced (B2) level in English, both oral and written., Excellent communication and presentation skills., Experience in managing customer expectations and resolving issues..

Key responsibilities:

Provide exceptional customer support through timely and accurate assistance.

Use analytics to proactively engage with customers and improve their experience.

Collaborate internally to enhance customer success and advocate for customer needs.

Resell and promote company services to increase customer satisfaction.

Job description

Are you a fluent Slovenian speaker looking for a dynamic role in customer support?

Are you passionate about delivering exceptional customer service? Were seeking Customer Support Specialists to provide toptier support and resolutions to our valued customers. As our company continues to grow, we’re looking for dedicated professionals who can enhance customer loyalty and foster longterm customer relationships.

If you thrive in a dynamic environment and are committed to creating positive customer experiences, we’d love to hear from you!

Demonstrate exceptional customer service by providing consistent, timely and accurate customer support
Leverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycle
Use Project Management skills to help the team generate and execute on ideas to enhance overall customer success
Resell the value and benefits of the company, upsellcrosssell services and products to increase customer satisfaction
Cross functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners
Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues.