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ServiceNow ITSM Developer

Roles & Responsibilities

  • Proficiency in ServiceNow platform administration and development.
  • Strong knowledge of ITSM processes and ServiceNow modules like CMDB and Event Management.
  • Experience with integrations using XML, HTML, Web Services, REST, and scripting languages like JavaScript.
  • Background in troubleshooting, bug fixing, and version upgrades within ServiceNow.

Requirements:

  • Design, develop, and implement ServiceNow applications and modules.
  • Perform platform administration and support, including troubleshooting and bug fixes.
  • Plan and execute ServiceNow version upgrades and testing.
  • Develop integrations with third-party tools and create scripted REST APIs.

Job description

Experience in ITSM, Service Catalog.
Good Knowledge in CMDB, Event Management modules.
Experience in integrations with 3rd party tools using (XML, HTML, Web Services, REST, etc). Perform all aspects of platform administration, design, development, and implementation of applications in ServiceNow.
Excellent JavaScript proficiency.
Administrative ServiceNow Support Troubleshooting, implementing bug fixes and root cause analysis.
ServiceNow version upgrade planning and testing.
Experience in Business Rules, Catalog Items, UI Policies, UI Actions, the script includes scheduled jobs, import sets, and transform maps.
Knowledge in integration methodologies for ServiceNow.
E.G. Active Directory, SSO, SCCM, runbook, etc.
Good understanding of ServiceNow Logs for troubleshooting & adhere ServiceNow best practices.
Experience creating Scripted REST API, and knowing when its appropriate to use an OOB API or integration method.


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