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ServiceNow ITSM Developer

Digi Digital Placement

Roles & Responsibilities

  • Experience in ITSM, Service Catalog, and CMDB.
  • Proficiency in JavaScript and ServiceNow scripting.
  • Knowledge of integration methods like REST, XML, HTML, Web Services.
  • Understanding of ServiceNow best practices and troubleshooting skills.

Requirements:

  • Administer and develop ServiceNow applications and modules.
  • Integrate ServiceNow with third-party tools and systems.
  • Support and troubleshoot ServiceNow platform issues.
  • Plan and execute ServiceNow upgrades and customizations.

Job description

ServiceNow ITSM Developer
Company Overview

Digital Placement is a leading provider of staffing and recruitment services, offering solutions to clients across diverse industries in India.

Role and Responsibilities

The ServiceNow ITSM Developer will be responsible for:

  • Utilizing their experience in ITSM, Service Catalog, and good knowledge in CMDB, Event Management modules to perform all aspects of platform administration, design, development, and implementation of applications in ServiceNow.
  • Integrating 3rd party tools using XML, HTML, Web Services, REST, etc.
  • Providing administrative ServiceNow Support, troubleshooting and implementing bug fixes, and root cause analysis.
  • Planning and testing ServiceNow version upgrades.
  • Designing and developing Business Rules, Catalog Items, UI Policies, UI Actions, the script includes scheduled jobs, import sets, and transform maps.
  • Integrating ServiceNow with Active Directory, SSO, SCCM, runbook, etc.
  • Creating Scripted REST API and knowing when its appropriate to use an OOB API or integration method.
    • Candidate Qualifications

      The ideal candidate should have:

      • Experience in ITSM, Service Catalog, and CMDB.
      • Knowledge of integration methodologies for ServiceNow.
      • Experience with Business Rules, Catalog Items, UI Policies, UI Actions, script includes scheduled jobs, import sets, and transform maps.
      • Good understanding of ServiceNow Logs for troubleshooting & adhere ServiceNow best practices.
      • Excellent javascript proficiency
        • Required Skills
          • ITSM
          • Service Catalog
          • CMDB
          • Integration methodologies for ServiceNow
          • Scripted REST API
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