Key Facts

Remote From:

India

Fixed term

Mid-level (2-5 years)

English

Hard Skills

Service Discovery ServiceNow Event Marketing ServiceNow User Environment Management ServiceNow Observability

Other Skills

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Analytical Skills
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Collaboration
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Communication
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Problem Solving

Roles & Responsibilities

5+ years of experience with the ServiceNow platform, especially ITOM modules.
Strong understanding of Discovery, Service Mapping, and Event Management principles.
Experience in configuring ServiceNow workflows, forms, and objects like tables and scripts.
Relevant certifications such as ServiceNow Certified Implementation Specialist are a plus.

Requirements:

Assist senior consultants in gathering business requirements and translating them into technical specifications.
Configure core ServiceNow modules to support IT service management processes.
Participate in user acceptance testing and data migration activities.
Develop reports and dashboards to visualize ServiceNow data and KPIs.

Amrit Consultancy

About Amrit Consultancy

Amrit Consultancy is a leading brand and ISO Certified 9001:2015 we provides the Services in all HR/Recruitment/Outsourcing that will be dealing with IT, Non IT, Banking & Insurance, Medical & Hospital, Automobile, Manufacturing and Service sectors. We help companies to identify, select and recruit the right talent at all levels across several specialist industry segments and functions.We are Technology enabled Recruitment company whose recruiters help job seekers/candidates Find Better Jobs! and companies find suitable candidates. We Have capabilities to recruit across the country, at all levels.We follow a rigorous professional approach in shifting through the profiles of job seekers and matching them optimally to the needs and requirements of our clients. To ensure that our Clients recruit the best personnel with integrity and skill sets, we focus on all parameters involved in Recruitment and rigorously verify and crosscheck the antecedents and bonfires of the candidates.Our vision is to channel the employers’ preferred IT, Non-IT, BPO and ITES, FMCG, Banking Financial, Services and Insurance (BFSI) Consulting & Recruitment Agency of choice based on the extent and quality of our service. We also endeavor to be the preferred platform for candidates to discover and pursue exciting careers with their ideal organizations”Amrit Consultancy offers the strength and experience of a growing global corporation, complemented by its people- centric, local business model. Our community spirit is based on gathering knowledge, skills and experiences. Team collaboration is the key to individual development.For further details, please reach us atMobile: + 91 9584670780/+91 9865078005Website: www.amritconsultancy.comGeneral Queries: info@amritconsultancy.comEmail: saurabh@amritconsultancy.com/amritconsultancyjob@gmail.comFacebook: www.facebook.com/Amritconsultancy LinkedIn: www.linkedin.com/Amritconsultancy

Founded: 2018

Company size: 11 - 50

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Job description

Responsibilities & Activities: Design, develop, and implement solutions using ServiceNow platform capabilities.
Collaborate with multifunctional teams to gather and understand business requirements.
Customize and configure ServiceNow applications based on business needs.
Develop and maintain ServiceNow workflows, forms, scripts, and reports.
Provide technical expertise and support for ServiceNow implementations.

Experience & Competency: 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.
Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
Experience in Observability is a plus.
Experience in configuring ServiceNow workflows and forms.
Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
Experience with User Management including groups, users, roles, ACLs, etc.
Excellent problemsolving and communication skills.
Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.

Key Responsibilities Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.
Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.
Participate in user acceptance testing (UAT) and assist with data migration activities.
Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs)..
Additional Skills: Bachelors degree in IT, Computer Science, or a related field (or equivalent experience).
Strong understanding of IT service management (ITSM) principles is a plus.
Basic understanding of scripting languages (e.g., JavaScript) is beneficial.
Excellent analytical and problemsolving skills.
Strong communication, collaboration, and interpersonal skills.
Ability to learn quickly and adapt to new technologies.
Eagerness to learn and contribute to a fastpaced environment.
Integration: Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
Establish and maintain data integrations to ensure accuracy and consistency.
Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
Ensure the organization is prepared for audits and regulatory inspections.