Swedish Speaking Email Support Specialist

Patrique Mercier Recruitment FR is pleased to present a fantastic opportunity for a Swedish Speaking Email Support Specialist. This role is designed for individuals who are adept at providing exemplary customer service and can communicate effectively through email in Swedish. You will play a crucial role in assisting Swedishspeaking clients by addressing their inquiries and providing timely solutions.

Responsibilities

• Respond to customer emails in Swedish, ensuring accurate and detailed answers regarding products and services.
• Assist clients with order inquiries, account issues, and other general support needs.
• Troubleshoot customer problems and deliver effective resolutions or escalate them as needed.
• Document all customer interactions within the CRM system for future reference and tracking.
• Work collaboratively with team members to maintain high standards of service quality.
• Identify and report recurring issues and customer feedback to management for process improvements.
• Remain informed about product lines and company policies to provide informed assistance.

• Requirements

  • Fluency in Swedish and English, both written and spoken.
  • Previous experience in email support or customer service roles is highly recommended.
  • Strong written communication skills with a clear, professional tone.
  • Excellent problemsolving skills and the ability to handle customer queries efficiently.
  • Selfmotivated and capable of managing time well in a remote working environment.
  • Familiarity with CRM systems and email management tools is an advantage.
  • Passionate about providing outstanding customer service and building strong relationships with clients.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...