Offer summary

Qualifications:

Experience in technical support with various systems, software, and hardware., Hands-on experience with Linux and Windows environments., Basic knowledge of bash scripting, SQL, and remote support tools., Strong command of English and an analytical mindset..

Key responsibilities:

Manage and resolve customer-reported technical issues from start to finish.

Research, diagnose, and troubleshoot software, hardware, and network problems.

Maintain accurate records of support interactions and ensure timely ticket closure.

Collaborate with internal teams to improve support processes and knowledge sharing.

OREDATA's vision is to be the leading provider of analytics solutions converting broad range of data into insightful information. To achieve this, we are committed in conducting fundamental research and driving innovation in the field of big data. We provide the next generation analytics platform to uncover the business opportunities emerged from the explosion of structured transactional and unstructured social media data. OREDATA combines data integration, data transformation and data visualization layers in its platform enabling our customers to perform interactive business analysis on big data. We offer big data solutions that meet the needs of our clients in many industries. We help them excel in changing market conditions by exploring new use cases, better understanding their customers and taking actions based on OREDATA insights.

OREDATA is a Digital Transformation & IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, youll be working handinhand with experts focused on tackling digital, operational, analytical & data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.

Apply and be part of our exciting journey!

This is an opportunity where one can advance their development skills by working with the leadingedge technology and people in the industry. The ideal candidate should have experience in Technical Support and work experience with different systems, software, and hardware.

Responsibilities

Own and manage customerreported technical issues from initial report to full resolution

Research, diagnose, and troubleshoot software, hardware, and networkrelated issues

Identify effective solutions and escalate unresolved issues to appropriate internal teams following defined procedures

Maintain accurate records of all support interactions and ensure timely closure of tickets

Adhere to SLA commitments based on issue severity

Collaborate with internal teams to continuously improve support processes and knowledge sharing