Tech Consultant

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Brazil

Offer summary

Qualifications:

Bachelor's degree or higher in a relevant field., Strong expertise in VoIP technologies such as SBC, TLS, SIP Trunking., Proven experience in designing and implementing CCaaS solutions., Fluent in English; Spanish proficiency is a plus..

Key responsibilities:

  • Lead discovery sessions to gather technical requirements.
  • Design scalable and reliable CCaaS architectures.
  • Establish best practices and standards for implementation.
  • Act as the technical point of contact for clients, providing solutions and guidance.

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Job description

We’re on the lookout for a Platform Architect Tech Consultant to help us shape the future of customer experiences.

If you’re passionate about designing scalable, worldclass CCaaS (Contact Center as a Service) solutions and love bringing clarity to complex tech challenges—this role is for you.

What you’ll be doing
  • Leading discovery sessions to capture technical requirements and turn them into rocksolid architectures.
  • Designing a detailed CCaaS architecture that’s scalable, reliable, and futureready.
  • Setting the standards—establishing best practices and guidelines for seamless implementations.
  • Acting as the technical goto (SPOC) for clients, providing clear solutions, optimizations, and expert guidance.
  • Creating the blueprints, diagrams, and docs that make teams shine.
  • Supporting connectivity testing within the Sprinklr platform (don’t worry—Sprinklr experience isn’t required).
    • What we need
      • Strong knowhow in VoIP: SBC, TLS, SIP Trunking, and Contact Center systems.
      • Proven experience building and implementing CCaaS solutions.
      • A collaborative spirit—partnering with analysts, developers, and client stakeholders with ease.
      • Fluent English (B2C1C2). Spanish? Big plus.

        • This is your chance to leave your mark on a company that powers exceptional customer experiences worldwide. Come work with us!

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Internet Protocol TelephonyTelephonyNetwork TestingMathematical OptimizationTechnical DesignCall Center ExperienceHispanic And Latino Culture

Other Skills

  • Collaboration
  • Communication
Are you interested?

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