Offer summary

Qualifications:

Strong technical background in SDK and API support., Excellent communication skills for customer interaction., Experience in troubleshooting and bug documentation., Educational background in computer science or related fields..

Key responsibilities:

Provide first-line technical support to customers.

Troubleshoot and document bugs, collaborating with engineers.

Support onboarding by creating customer sandboxes and demos.

Contribute to QA testing and product improvements.

nuvo offers AI-powered, secure and scalable data onboarding solutions that empower you and your customers to map, validate, and clean file-based data effortlessly – regardless of the input format. Importing customer data can be painful. It often requires manual data reformatting, complex import templates, and building custom scripts. Don't let complex data mappings and transformations burden your developers. Reduce the time you use for customer data imports by 90% using automated data validation and cleaning. Or, go one step further and empower your customers to import their data via an intuitive user interface. With nuvo, we support software companies like Sastrify, Prewave and Insurwave by automating their data imports, eliminating import errors and freeing up their development resources to focus on the core product. See the power of nuvo yourself! Implement our data importer and impress your customers with streamlined and frictionless data onboarding. Start a free trial or schedule a quick demo with our team at getnuvo.com. --- We are hiring, so come to shape the future of data onboarding with us! Check out our job section and find your next opportunity.

Job description

🤩 What will you do

Act as the first line of technical support for our customers, resolving SDK and APIrelated questions independently and escalating only complex cases to the engineering team
Ensure timely, clear, and solutionoriented communication with customers, helping them succeed with our Importer SDK and Data Pipeline products
Troubleshoot, reproduce, and document bugs, working closely with our engineers to deliver fixes and improvements
Support our solution architect in creating customer sandboxes and demo environments, ensuring smooth onboarding experiences
Contribute to QA testing by validating new features and verifying bug fixes in staging environments
Collaborate with product managers, designers, and engineers to continuously improve product usability and resolve technical issues
Embrace a crossfunctional role, bridging the gap between customers and engineering to create real product impact