Technical Services Field Engineer Variable Frequency Drives & Motors (EE25047)

Job # EE25047

Job Title Technical Services Field Engineer – Variable Frequency Drives & Motors

Remote Office Location Los Angeles, California

Business FunctionDepartment Industrial SystemsTechnical Services

Sales Territory, if applicable

General Role Description

Provide specialized, variable frequency drive (VFD) and control engineering expertise, service, and maintenance at site and remotely

Role Accountabilities

Advise clients and Company engineers to resolve onsite issues, as the factory expert for the Company’s VFD products

Provide technical support to clients and other engineers, when not in the field

Perform preventative maintenance on client equipment

Analyze client equipment failures using remote diagnostics tools, performing diagnostic and repair services at client site when necessary

Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned

Troubleshoot, isolate issue, repair andor replace defective components

Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports

Draft Service Advices and issue to clients and field engineers, as approved

Write and submit field service reports to clients to document work performed in the field

Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices

Configure equipment to enable suppliers to resolve their product failures in a timely and costeffective manner

Respond to client issues including after regular business hours on a schedule to be assigned

Investigate suggested field changes, report problems, and recommend solutions to parent company as necessary

Train client personnel on system maintenance procedures andor system operation

Identify and recommend additional valueadd products and services through proactive engagement with clients

Perform commissioning, installations, quality inspections, and performance testing of VFD’s to meet design performance criteria, as assigned

General Employee Accountabilities

Bring full effort to bear on tasks assigned by manager

Give manager best advice

Give earliest notice when work cannot be delivered as specified

Cooperate and collaborate with peers and interact crossorganizationally as specified by manager

Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

Comply with all Company policies, practices, and procedures and all regulations and laws

Recommend viable improvements proactively

Ensure effective utilization of business tools and processes

Requirements

Minimum Qualifications

Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education andor work experience

3 years of field engineering experience in power conversion (AC VFD engineering) experience, with familiarity with power distribution, power electronic, and rotating machine products

Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

Demonstrated continuous improvement in areas of responsibility

Proficiency in MS Word, Excel, PowerPoint, Outlook

Availability to travel, domestically and internationally, approximately 50%, occasionally with limited notice

Preferred Qualifications

5 years of technical services, field, or customer support engineering experience in AC and DC Variable Frequency Drives (VFD) in an industrial environment

Demonstrated field engineering experience in metals rolling, container crane systems, andor paper industries

Legacy AC and DC VFD engineering experience to include ACDC2000, AVDC300, Innovation Series, T250

Controls engineering experience in LAN Topology for ISBUS, Profibus, Modbus, EGD, DeviceNet, TCnet, MELPAC, and TOSLINE protocol

Demonstrated experience working with PLCs manufactured by Toshiba, GE, Rockwell, and Mitsubishi Electric

Demonstrated ability to install, inspect, and maintain equipment in accordance with relevant operatinginstallation instructions

Fluency in Spanish or Mandarin, written and verbal, in addition to English, for international client communications

Link to TMEIC Corporation Americas website: https:www.tmeic.com. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted

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