Sr. Director, Customer Program Management

At dMatrix, we are focused on unleashing the potential of generative AI to power the transformation of technology. We are at the forefront of software and hardware innovation, pushing the boundaries of what is possible. Our culture is one of respect and collaboration.

We value humility and believe in direct communication. Our team is inclusive, and our differing perspectives allow for better solutions. We are seeking individuals passionate about tackling challenges and are driven by execution. Ready to come find your playground? Together, we can help shape the endless possibilities of AI.

Location:

Hybrid, working onsite at our Santa Clara, Ca headquarters 35 days per week.

Customer Program Manager

In this role, you will enable flawless execution of our AI hardware and software products from ideation to launch. As a ‘Technical’ PM, you will be adept at identifying dependencies and technical risks that affect the program. As a ‘Program Manager’ you will be developing execution plans, creating milestones, and tracking progress.

What You Will Do:

• Develop and manage endtoend project plans and ensure ontime delivery. Provide handson program management during analysis, design, development, testing, implementation, and postimplementation phases.

• Define and track key performance indicators and quality metrics.

• Articulate project status, risks, and dependencies to stakeholders.

• Identify and resolve technical issues, organizationalwide challenges and bottlenecks that may affect product delivery or quality.

• Be a trusted partner and collaborate with crossfunctional teams, lead technical discussions and drive sound decisions.

• Partner with Product Management and Engineering to define needs to support strategic planning and execution as well as program requirements, resourcing and scope.

• Develop processes and frameworks that facilitate productrelated goal setting, decision making, and business impact.

• What You Will Bring:

  • Bachelors degree in engineering, computer science, or related field least 15+ years of industry experience in software systems engineering, or product technical productprogram management, preferably in the AI hardwaresoftware domain OR MS degree preferred in engineering, computer science, or related field least 10+ years of industry experience in software systems engineering, or product technical productprogram management, preferably in the AI hardwaresoftware domain

  • Strong knowledge of AI hardware technologies, architectures, and applications

  • Excellent project management, communication, and collaboration skills

  • Experience in customer facing roles

  • Preferred Qualifications

    • Masters degree or PhD in engineering, computer science, or related field

    • Certification in project management methodologies such as Agile, Scrum, or Kanban

    • Experience in leading complex and largescale hardwaresoftware projects with multiple stakeholders and dependencies

    • Ability to influence and negotiate with senior leaders and external partners

    • Experience with crossfunctional collaboration including product management and engineering to drive product impact.

    • Equal Opportunity Employment Policy

      dMatrix is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.

      dMatrix does not accept resumes or candidate submissions from external agencies. We appreciate the interest and effort of recruitment firms, but we kindly request that individual interested in opportunities with dMatrix apply directly through our official channels. This approach allows us to streamline our hiring processes and maintain a consistent and fair evaluation of al applicants. Thank you for your understanding and cooperation.