Technical Support Representative

The Technical Support Representative will be an integral part of our clients support teamoffering expert assistance for a wide range of technical issues to Englishspeaking clients over the phone and through remote access and tech support tools. The ideal candidate will have a strong background in BPO call center inbound phone calls from Englishspeaking clients, and extensive experience with troubleshooting both Apple Macbook and Windows PC environments.

Job Responsibilities:

• Overthephone troubleshooting, diagnosing, and repairing via remote access on complex technical issues involving Mac and Windowsbased systems.
• Address slow computer performance, operating system reinstallation, Mac recovery, PC reset, malware and virus removal, driver updates, and emailrelated problems, especially with Microsoft Outlook.
• Troubleshoot hardware issues including hard drives, RAM, and power supplies.
• Resolve network and internet issues, browser problems with Google Chrome, and PC game crashes.
• Set up and troubleshoot printers on WiFi connections and resolve printer driver issues.
• Provide timely solutions, document issues effectively, and conduct thorough followups with customers.
• Utilize sales skills to upsell support packages postservice resolution.
• Maintain organization, punctuality, and reliability as core professional attributes.

• Requirements

  • Proficient in troubleshooting Mac and Windows operating systems.
  • Skilled in resolving a broad spectrum of technical issues.
  • Strong sales acumen with experience in upselling products and services.
  • Excellent communication and documentation skills.
  • Proven track record of dependability and adherence to schedules.
  • Ability to work fulltime hours with availability on weekends.

  • Minimum Technical and Work Environment Requirements:

    • Internet Connection:
    • • Primary internet connection with a minimum speed of 15 Mbps.
      • Backup internet connection with at least 10 Mbps.
      • Backup connection must be capable of supporting work during a power outage.

      • • Primary Device:
        • • Desktop or laptop equipped with at least:
          • • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
            • A minimum of 8 GB RAM.

            • • Backup Device:
              • • Must meet or exceed the performance of an Intel Core i3 processor.
                • Must be functional during power interruptions.

                • • Peripherals and Workspace:
                  • • A functioning webcam.
                    • A noisecanceling USB headset.
                    • A quiet, dedicated home office space.
                    • A smartphone for communication and verification purposes.

                    • Benefits

                      • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
                      • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
                      • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
                      • FastPaced Thrills: Thrive in a highenergy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
                      • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
                      • WorkLife Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy worklife integration to perform at your best.