Offer summary

Qualifications:

Proven experience in client support and procurement administration., Strong organizational and communication skills, both written and verbal., Technical proficiency with client ticket management systems like JitBit and Freshdesk, and familiarity with tools like Asana, HubSpot, Xero, and QuickBooks., Ability to work independently in a remote setting, meeting deadlines and managing multiple tasks..

Key responsibilities:

Monitor support tickets and draft responses using ChatGPT and SOPs.

Manage procurement processes, including inputting POs and tracking shipments.

Coordinate with vendors and internal teams via email, WhatsApp, and project management tools.

Maintain documentation and participate in daily stand-up and weekly review meetings.

Job description

Client Ticket Management:

Monitor support tickets via platforms like JitBit and Freshdesk
Draft polite, smart firstline replies using ChatGPT and SOPs
Assign and escalate tasks in Asana or HubSpot
Follow up with clients for clarity or status updates

Procurement & Delivery Support:

Receive approved POs from our QS team and input into Xero or QuickBooks
Email vendors to confirm deliveries and timelines
Follow up via WhatsApp or HubSpot calling if unresponsive
Track shipments and update project teams via Asana
Collect delivery notes and share with finance for invoicing

Admin Tasks & Internal Coordination:

Maintain delivery folders and checklists in Google Drive
Daily standup calls with the Ops team
Weekly summary review using Asana

Requirements
Essential Qualifications

Proven experience in client support & procurement admin., or related field
Indepth industry knowledge regarding best practices, development, current regulations, and technology, particularly in client support & procurement admin
With a deep background in a remote setup of work similar to freelancing as an independent contractor (deep understanding of the pros & cons involved in this industry).
Outstanding written and verbal communication skills
Strong organizational abilities with experience as procurement administrator
Proficiency in client support management
Demonstrated ability to work independently and meet deadlines

Technical Skills

Experience with Client Ticket Management, Procurement & Delivery Support, and Admin. Tasks & Internal Coordination
Proficiency in Tickets via JitBit and Freshdesk
Knowledge about ChatGPT, SOPs, Asana, HubSpot, WhatsApp, XeroQuickbooks and POs
Familiarity with email marketing platforms to email vendors to confirm deliveries and timelines
Understanding of track shipments and update project teams
Ability to collect delivery notes and share with finance for invoicing

Personal Qualities

Natural relationship builder with authentic communication style
Selfstarter with strong initiative
Comfortable with daily standup calls with the Ops team
Detailoriented and organized
Passion for doing weekly summary review

Benefits

Salary – Php 30,000 PER MONTH
Type of work – FULL TIME (REMOTE), 40 HOURS PER WEEK
Work schedule – 3:00 PM to 11:00 PM (Philippine Time Zone), Monday to Friday
Job level – EXPERT