Consultant technique ServiceNow

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Job Description

The position:

• You will be integrated into the Global Tooling teams, more specifically into the ServiceNow teams.
• You will contribute to the evolution of our platform, integration of new modules, new projects, automation, Artificial Intelligence, upgrade of the platform and interconnection with other ITSM.

• The missions:

  • Actively participate in major development projects of the platform.
  • Develop and customize by using Workflow Designer, Flow Designer, Javascript and Data Querying
  • Contribute to evolution of ServiceNow modules (ITSM, SPM, CSM, …)
  • Contribute to version upgrades.
  • Contribute to the implementation of new ServiceNow modules.
  • Maintain and enhance existing ServiceNow applications and modules.
  • Handle minor evolutions and incident resolution.
  • Participate in the automation of recurring tasks.
  • Collaborate with stakeholders to understand their needs and translate them into technical requirements.
  • Be proactive and share your experience with the team.

  • Qualifications

    • At least 3 years of experience as a ServiceNow developer.
    • CSA, CAD certifications are mandatory. ITSM Specialist is a plus, as wellas ITIL v3 or v4 certification.
    • Strong knowledge of JavaScript, REST web services, data querying, workflow designer, and flow designer.
    • Mastery of ACLs.
    • Experience with upgradescloning is a plus.
    • Ability to work independently and communicate effectively with stakeholders.
    • Fluent in both French and English, both written and spoken.
    • Bachelors degree in IT or equivalent.
    • Two successful experiences as ServiceNow Developer.
    • You have already work in an Infrastructure Services context.
    • Ability to analyze, synthesize and solve problems.
    • Team spirit, collaboration and communication.
    • Fluent English and French, spoken and written.
    • Strong motivation