CS Agent - Spanish Speakers | Intouch CX Q125

Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

High school diploma or Bachelor's degree., Excellent written Spanish language skills., Customer-facing experience in online support, retail, or hospitality., Ability to meet targets in quality, productivity, and customer satisfaction..

Key responsibilities:

  • Respond to customer inquiries via email and chat.
  • Troubleshoot and assist customers with account, billing, and technical issues.
  • Participate in training, team meetings, and review of support resources.
  • Meet performance targets across quality, productivity, and customer satisfaction.

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NOK Human Capital Human Resources, Staffing & Recruiting Scaleup https://www.nokhc.net/
201 - 500 Employees
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Job description

  • Job Description

    NOK Human Capital is hiring "Customer Service Agents - Web Chat & Email (Spanish)" for IntouchCX, a global BPO leader in customer support industry.

    Job Description:

    1) Respond to customer-submitted inquiries in a timely manner vie Emails & chats

    2) Queue-based, typing work will account for approximately 90% of the role.

    3) Training, 1:1s/ team meetings, reviewing guides/resources will account for about 10% of the time.

    4) Troubleshoot and guide customers through questions and issues with their Account, Billing, Domains, Google Workspace and other inquiries

    5) Independently meet targets across Quality, Productivity and Customer Satisfaction, in any channel.

    Job Requirements:

    1) High school diploma or Bachelor Degree.

    2) Excellent language skills, especially written, in the Spanish language

    3) Customer-facing experience required in a similar role (online support preferred, retail, hospitality, etc).

    If you match the above criteria, send your resume to Resume@nokhc.net mentioning "Spanish" in subject line.

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
Spanish
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Troubleshooting (Problem Solving)
  • Web Conferencing
  • Time Management
  • Communication

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