Offer summary

Qualifications:

At least 2 years of experience in a customer-focused role., Strong written and verbal communication skills., Proficiency with CRM systems and Microsoft Office., Highly organized with attention to detail and ability to manage a busy workload..

Key responsibilities:

Build and maintain trusted relationships with customers through proactive service.

Handle incoming calls, inquiries, and orders professionally and efficiently.

Process quotes and customer orders accurately and promptly.

Provide administrative support to the sales team and collaborate with finance to resolve account queries.

Job description

Customer Excellence Manager

Deliver world-class customer service for a growing international business UK hours, fully remote!

Customer Service | Remote (South Africa-based) | R28,000 - R38,000

About Our Client
Our client is a thriving, fast-growing business with a reputation for delivering outstanding customer experiences. They operate with a customer-first mindset and are expanding their South Africa-based remote team to keep pace with rapid growth. Their culture is built around integrity, collaboration, and continuous improvement with a firm focus on creating long-term value for clients.

The Role: Customer Excellence Manager
As a Customer Excellence Manager, you'll be the first point of contact for key clients managing queries, processing orders, and ensuring every interaction is professional, efficient, and positive. Your role is critical to building trust, supporting sales activities, and ensuring a seamless customer journey that reinforces loyalty and satisfaction.

Key Responsibilities

Build and maintain trusted customer relationships through proactive, solution-focused service
Handle all incoming calls, enquiries, and orders with professionalism and speed
Process quotes and customer orders accurately and efficiently
Provide day-to-day administrative support to the sales team
Collaborate with Finance to resolve account queries within a 48-hour SLA
Keep Key Account Managers and clients informed on order and delivery status
Ensure CRM and internal systems are up-to-date with correct customer information
Promote the use of online ordering platforms to streamline processes
Resolve customer issues quickly, liaising with internal departments as needed

About You

2+ years of experience in a customer-focused role
Strong written and verbal communication skills
CRM system proficiency and confident using Microsoft Office
Exceptionally organised with a sharp eye for detail
Able to prioritise and manage a busy workload
Team-oriented and service-driven, with a positive, proactive approach
No specific formal qualifications required your experience and attitude are what matter most