At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founderled and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest longterm and postacute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is humanfirst and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decisionmaking. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn .

**Travel to Office expectations**

For Remote Roles: As this role is remote, there will be inoffice events that will require travel to and from the Mississauga andor Salt Lake City office. These will include, but not limited to, onboarding, team events, semiannual and annual team meetings.

For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the officelocation specified in the job listing. This will include, but not limited to, weeklybiweeklymonthly events in the office with your specific team. This is a requirement for this role.

About the team:
This team provides solutions that streamline internal processes, improve implementations and deliver scalable, autonomous services across our employee facing corporate platforms. We work closely with senior leadership, solution architects, and product teams to bring LLMdriven agents and intelligent workflows into production across a dynamic healthcare SaaS environment.

Job Summary:

This role exists to bring AIpowered automation into realworld use across our corporate platform. It focuses on building intelligent workflows with Microsoft Azure tools to streamline operations and enhance delivery. The position connects IT and operations with AI innovation to deliver measurable impact in a rapidly evolving environment.

Key Responsibilities:

•Build and support AI agents and intelligent workflows using Microsoft Azure tools such as Azure OpenAI, AI Foundry, and Copilot Studio.
•Design and implement AIpowered orchestration and automation for use cases such as configuration streamlining, onboarding automation, and data migration.
•Collaborate with crossfunctional teams (integration, implementation, product, support) to deliver highquality, scalable AIdriven solutions.
•Develop APIs, scripts, and tools to connect LLMbased agents with existing enterprise systems.
• Support testing, deployment, monitoring, and continuous improvement of AI workflows in production.
•Stay current with Microsoft’s AI platform roadmap and emerging industry trends.
•Contribute to the evolution of our internal AI delivery model and promote AI best practices across teams.

Your Key Strengths:

•Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent practical experience.
•Experience building AIpowered workflows using Azure AI Foundry, Copilot Studio andor Now Assist.
•2–5 years of experience in software or cloud engineering
•Exposure to AI agent orchestration or multiagent systems
•Handson experience with Microsoft Azure services (Azure AI, Azure Functions, Logic Apps, Cognitive Services)
•Familiarity with retrievalaugmented generation (RAG) or vector database integration.
•Experience working with multiple LLMs (OpenAI GPT, Azure OpenAI, Gemini), prompt engineering, and AIdriven automation.
•Proficient in Python, C#, or JavaScript T ype Script
•35 years experience working in SaaS or enterprise environments.
•Familiar with CICD pipelines, Git, and cloud deployment practices.
•Understanding of healthcare data formats (HL7, FHIR) is a strong plus.
•Strong problemsolving skills and eagerness to learn in a fastmoving environment.

TechDP3

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PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domesticcivil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential andor sensitive information.

Ai Solution Engineer (Technology Support)

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