IT Support Specialist

Job Description

Hiring!! IT Application Support Specialist

Below is the detailed job description. If interested & want to discuss more about the role, please reach me on 7322037434amrutha.duddula AT nityo.com

Job Title: IT Application Support Specialist
Location: Remote (Florence, KY). Should be willing to travel to client location as needed.
Duration: Fulltime

Job Description:
IT Application Support Specialist will be responsible for investigating and troubleshooting application issues, feature requests and bug resolution. You will be working closely with the IT Support, Database and Application Development teams. You will be responsible for identifying bugs and opportunities for improvement in existing applications, and clearly communicating these to the appropriate Application Development team.

Responsibilities:

• Provide first level technical support, maintenance and troubleshooting for hardware and software in a Microsoft Windows environment for our client platform (including web and mobile apps)
• Provide input to design requirements associated with client platform future roadmap
• Provide user guidance for client designated mobileweb applications as requested
• Troubleshoot and resolve mobile device issues or problems with device hardware and software to the client Apps.
• Perform functional testing and documentation to support the readiness of new solutions
• Provide basic troubleshooting and problem resolution proficiencies in the following:
• Mobile Device Hardware from multiple vendors such as Apple, Samsung, HTC, Motorola, etc.
• Mobile Device Software Operating Systems from multiple vendors such as iOS & Android
• Manage trouble tickets using the client designated corporate ticketing system (ServiceNow)
• Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems.
• Support the customer in developing and maintaining all technical and procedural documentation pertaining to customer designated enterprise mobile device configurations, technical support, processes, and procedures.
• Update & Create knowledge base and work instruction documentation
• Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when more advanced troubleshooting is required.

• Qualifications:

  • Minimum of 1 to 3 years of application development support experience
  • Bachelors Degree in computer scienceinformation technology or related field or relative experience
  • Solid working knowledge of mobile OS platforms (iOS, Android)
  • Excellent verbal and written communication skills
  • Experience working in a team
  • Mobile Device Management and troubleshooting experience
  • Knowledge about the Application Development Lifecycle is a plus

  • Amrutha Duddula
    Sr Talent Acquisition Specialist
    Nityo Infotech Corporation
    Phone: 7322037434
    Email: amrutha.duddula AT nityo.com
    www.nityo.com
    www.linkedin.cominamruthad
    

    Additional Information

    All your information will be kept confidential according to EEO guidelines.