Account Management Officer

Company Description

• Our grand vision is a Philippines where smallholder farmers lead better lives by changing how people buy their food through ecommerce. We are looking for people who are passionate about making an impact in the lives of our smallholder farmers through innovative agritech solutions.

• Job Description

  Position Description:

  The role serves as the liaison between the company and the corporate clients and will be responsible for maintaining and growing existing accounts.

  Key Duties & Responsibilities:

  A. Account Management

  • Act as the primary point of contact for all matters relating to client concerns and needs.
  • Build and strengthen client relationships to achieve longterm partnerships with corporate accounts.
  • Maintain accurate enterprise records, keeping track of any contract updates and renewals
  • Collaborate with the leadership team, and crossfunctionally with technology, supply chain, sales, and marketing department to successfully implement the product and platform strategy.
  • Create bespoke arrangements for enterprise clients and ensure that operations will interface well with the client (eg. special fulfillment arrangements, special discounts, etc.).
  • Develop a thorough understanding of products and service offerings to better upsell and crosssell to clients

  • B. Commercial Analytics

    • Generate account performance reports
    • Synthesize insights from quantitative and qualitative data to assess the relevance of the products we offer to our market and identify core products to increase sales.
    • Review feedback and implement necessary changes

    • Qualifications

      Musthave Qualifications

      • 25 years of postundergraduate work experience, preferably in: consumer or enterprise technology, ecommerce, consulting, business management or administration, finance, marketing, or related fields.
      • Exceptional negotiation and decisionmaking skills.
      • Effective communication skills
      • Strong business acumen.
      • Detailoriented.
      • Analytical problem solver: ability to generate and synthesize insights from quantitative and qualitative data; ability to prioritize insights and translate into product offers and practical solutions to customer needs.

      • Nicetohave Qualifications

        • Experience in or passion for the food or agriculture industry
        • Experience in an online marketplace or similar consumer technology company
        • Experience in strategy or productrelated roles

        • Additional Information

          Working Conditions

          • Status: Employee
          • Employment terms: Fulltime, 40 hours per week, 5 days a week
          • Schedule: 8am5pm, Monday to Friday

          • Perks and Benefits:

            • Competitive total rewards
            • Being part of a highcaliber and supportive team