Senior Staff Engineer, ServiceNow (CSM, Integrations & SPM)

Company Description

👋🏼Were Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital , and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and nonhierarchical. Were looking for great new colleagues. Thats where you come in.

Job Description

REQUIREMENTS:

• Total experience 10+ years
• Strong working experience in technical specification and implementation of the ServiceNow with specializing in CSM, SPM and ITSM
• Experience in either of other modules i.e. . ITOM or GRC or HRSD and ITIL knowledge
  Handson experience in ServiceNow integrations with thirdparty systems.
• Strong understanding of ITIL principles
• Strong Understanding of business needs and the needs to standardize processes and accommodate into the design.
• Develops the technical solutions, implements them and performs the component Integration Tests.
• Configure ServiceNow using scripting (UI PoliciesActions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
• Ability to explore and grasp new technologies.
• Proficient in communicating and driving technology solutions that support business objectives
• Ability to work effectively and manage partnerships with all areas and members of the business as well as all levels of the organization. Excellent analytical, critical thinking, problemsolving and prioritization skills .
• Mentoring your team members in projects and helping them keep up with new technologies.

• RESPONSIBILITIES:

  • Writing and reviewing great quality configuration.
  • Understanding the client’s business use cases and technical requirements and be able to convert them in to technical design which elegantly meets the requirements
  • Mapping decisions with requirements and be able to translate the same to developers
  • Identifying different solutions and being able to narrow down the best option that meets the client’s requirements
  • Defining guidelines and benchmarks for NFR considerations during project implementation
  • Writing and reviewing design document explaining overall architecture, framework, and highlevel design of the application for the developers
  • Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed
  • Developing and designing the overall solution for defined functional and nonfunctional requirements; and defining technologies, patterns, and frameworks to materialize it
  • Understanding and relating technology integration scenarios and applying these learnings in projects

  • Qualifications

    Bachelor’s or master’s degree in computer science, Information Technology, or a related field.