Offer summary

Qualifications:

Bachelor’s degree or relevant experience., Understanding of relational databases., 1-2 years of experience in implementation or data configuration roles, preferably in SaaS or HR systems., Strong communication and organizational skills..

Key responsibilities:

Support onboarding new clients through site creation, discovery, and documentation.

Assist in data configuration and product setup within the application.

Coordinate implementation activities to ensure milestones are met.

Maintain open communication with clients and internal teams to ensure satisfaction.

Job description

The Implementation Specialist supports the implementation team in onboarding new compensation planning clients. This includes site creation, discovery, and documentation in initial setup, processing of client files, support and triage in client User Acceptance Training, and cross-collaboration with internal teams. The specialist also partners with and assists clients in tactical compensation administration initiatives within our proprietary compensation planning solution. The Implementation Specialist supports implementation managers in client-facing activities, coordinating the implementation project initiatives of our client partners and ensuring that milestones/goals/deliverables are met.

Health Insurance/HMO
Enjoy unlimited MadMax Coffee
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves

Gather customer requirements from the sales team and the customer alike.
Provide task-based support to the implementation team.
Assist in data configuration and product user interface setup within the PayScale application.
Ensure client satisfaction and product/service adoption.
Establish relationships and ensure open communication channels across multiple functions.
Lead by example, displaying a positive, service-first attitude to internal/external clients.

Bachelor’s degree or relevant experience
Understanding of how relational databases work.
Ability to confidently lead client meetings and have a keen understanding of the solution's best practices and how they can be incorporated.
Ability to work successfully and independently and take ownership of problem-solving.
Strong organizational skills
The highest ethical standards are required to protect the confidentiality of client data.
Strong communication skills (both verbal and written) and a commitment to accuracy, reliability, attention to detail, and client service.
Self-starter, shows success in proactive learning and self-managing.
One to Two years’ experience in a fast-past Implementation or data configuration roles, preferably in SaaS implementation, compensation management, HRIS systems, or any combination thereof.
Experience in discovery and requirements gathering.
Experience with Salesforce or similar CRM.
Experience working with large data sets and Microsoft Excel required.
Comfortable working in an ever-evolving environment that works towards continuous improvement.