Offer summary

Qualifications:

At least 6 months of experience in a customer-facing role such as sales development or account executive., Excellent communication and interpersonal skills to build rapport with customers., Strong organizational and time management skills to prioritize tasks effectively., Familiarity with sales tools like Salesforce, Outreach, and LinkedIn Sales Navigator..

Key responsibilities:

Engage with first-time customers via call, email, or chat to understand their needs.

Proactively reach out to potential customers to generate interest and secure meetings.

Collaborate closely with sales and customer success teams to drive growth opportunities.

Maintain accurate records of customer interactions and outcomes in Salesforce.

Job description

ABOUT THE TEAM

Mural is a leading provider of visual collaboration software that is on a mission to fix the way teams work together. We are a hard working bunch that are committed to caring, adapt to thrive, and know we will triumph through teamwork.

YOUR MISSION

We are seeking a proactive and organized individual to join our team as a Sales Development Representative (SDR). As an SDR at Mural, your primary responsibility will be to collaborate closely with Account Executives (AE), Account Managers (AMs), and Customer Success Managers (CSMs) to drive growth opportunities for Mural.

WHAT YOU'LL DO

Needs Identification: Be the first point of contact for customers coming to Mural for the first time. You’ll be tasked with engaging them either via a call, email, or chat to understand how we can best support them. You’ll also be responsible for making sure they are introduced to the correct people within our team.
Source Discovery Meetings: Proactively reach out to customers via chat, email, and phone that have engaged with us. Effectively communicate with prospective customers to generate interest and secure appointments.
Pipeline Management: Maintain accurate and up-to-date records of customer interactions, activities, and meeting outcomes in Salesforce.

WHAT YOU'LL BRING

6+ months proven experience in a customer-facing role, such as sales development, Sales Development, or account executive
Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with customers
Strong organizational and time management skills, with the ability to prioritize tasks effectively
Self-motivated and results-oriented, with a track record of meeting or exceeding targets
Collaborative mindset, with the ability to work within a team-oriented environment
Familiarity with Pocus, Salesforce, Chilipiper, Outreach, Zoominfo, and Linkedin Sales Navigator, Drift, Qualified, Intercom
Knowledge of visual collaboration software or related technologies is a plus

The base + variable salary for this role ranges from $75,000 + $90,000 + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

Equal Opportunity

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Required profile