Tech Lead AI Agent Orchestration

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AIinfused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

As a Tech LeadStaff Engineer you will play a key role in designing and building the next generation of our AIpowered chatbot platform. You will work in a dynamic, collaborative environment to develop scalable distributed systems that power realtime messaging and LLMbased applications. Your contributions will directly impact the efficiency, performance, and safety of AIdriven conversations at scale.

*Please apply your resume in English!

What You’ll Do

• Lead the technical vision and strategy for building a scalable Gen AIpowered bot development platform.
• Architect, design, and drive the development of complex distributed systems for realtime AI interactions, workflow orchestration, and API integrations.
• Provide technical leadership to a team of backend, frontend, and AI engineers, fostering a culture of collaboration, innovation, and excellence.
• Define and enforce best engineering practices, including highquality code standards, testing strategies, and CICD workflows.
• Work closely with AIML engineers to integrate LLMs and NLP models into the platform efficiently.
• Guide decisions on scalability, performance, security, and fault tolerance in a hightraffic environment.
• Lead efforts on observability, monitoring, and debugging complex production issues.
• Mentor and coach engineers, helping them grow technically and professionally.
• Collaborate with product managers, designers, and stakeholders to translate business requirements into scalable engineering solutions.
• Stay ahead of industry trends and drive continuous improvements in technology choices and architecture.

• Requirements

  What We Look For

  • 8+ years of handson software engineering experience, with a deep understanding of distributed systems and scalable architectures.
  • Strong expertise in backend development using Java, Node.js, or Go.
  • Proven experience in leading technical teams and mentoring engineers.
  • Deep understanding of microservices architecture, eventdriven systems, and workflow orchestration (e.g., Temporal.io).
  • Strong database expertise, with experience in MongoDB, Cassandra, PostgreSQL, or other distributed databases.
  • Experience designing and deploying highly available, lowlatency, faulttolerant systems.
  • Knowledge of cloud platforms (AWS, GCP, Azure), containerization (Docker, Kubernetes), and CICD pipelines.
  • Strong problemsolving, debugging, and analytical skills, with a pragmatic approach to technical decisionmaking.
  • Excellent communication and leadership skills, with the ability to collaborate effectively across teams.

  • Nice to Have

    • Experience with AIdriven applications, NLP, or integrating Large Language Models (LLMs) is a plus.
    • Handson experience working with LLM finetuning, prompt engineering, or AI safety.
    • Experience with realtime messaging systems (WebSockets, Kafka, RabbitMQ).
    • Frontend architecture experience using React and TypeScript.
    • Contributions to opensource projects or active participation in the tech community.

    • Benefits

      Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.

      Our Hiring Process

      In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and equal opportunity. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently works towards identifying the people that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations.

      We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Dont let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new insights and perspectives to Sinch!