Referral Coordinator - Twin Cities Orthopedics

The Referral Coordinator is responsible for being the first point of contact for patients as they begin their therapy care.

This is a temporary, full-time position working M-F, hours to vary between 8:00 am - 7:00 pm. This is a remote position, but candidates must live in MN or WI to be considered for the role and must be in reasonable driving distance to our Corporate Headquarters location in Bloomington, MN for training.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Provide initial support and guidance to patients through phone and text interactions
• Coordinate a variety of work list queues based on patient contact methods which could include inbound calls, outbound calls and texting
• Proficiently create a new account in the practice management system
• Communicate all pertinent information to patients, including appointment information, directions, check-in times, and referral information
• Verify and accurately document patient insurance information and maintain a working knowledge of health care plan requirements and health plan networks
• Perform efficient scheduling with attention to detail using practice management software
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Maintain a high level of attention to detail, ensure accuracy and consistency in patient communications, adhering to company protocols and standards
• Engage in clear, professional communication, both written and verbal, with both internal and external clients, patients and staff
• Maintain patient confidentiality and adhere to PHI and HIPAA guidelines
• Respond to inquiries and relay information without delay, maintaining open lines of communication
• All other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Experience with accurate and proficient written communication
• i-Health Administrative or Medical Office experience preferred

Benefits & Compensation: 

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.

Essential Requirements:

• Ability to:
  • Comply with company policies, procedures, practices and business ethics guidelines.
  • Complete job required training.
  • Comply with all applicable laws and regulations (e.g. HIPAA, Stark, OSHA, employment laws, etc.).
  • Demonstrate prompt and reliable attendance.
  • Work at an efficient and productive pace, handle multiple tasks and meet deadlines.
  • Communicate and interact in a respectful and professional manner.
  • Prioritize workload while being flexible to meet the expectations of the daily operations.
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
  • Understand and execute a variety of instructions.
  • Effectively operate and communicate on the phone system.
  • Work independently with minimal supervision.

Performance Expectations – i-Health’s Core Values:

• Integrity – Do the right thing and take responsibility for what you do and say
• Service – Consistently contribute to deliver an exceptional experience
• Quality – Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation – Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork – Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting or remote

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008. 
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:  http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.