Job description

Company: VELOX Media

Location: Remote (United States only)

Job Type: Full-Time (40 hours per week)

Compensation: $30.00 – $35.00 per hour + bonus incentives

About VELOX Media:

VELOX Media is a Google Premier Partner and one of the fastest-growing digital marketing agencies in the United States, ranked on the Inc. 5000 list for 5 consecutive years. We’re an ROI-driven agency that delivers measurable results for our clients across SEO, PPC, and digital strategy.

Do you understand digital advertising and love making clients super happy? Do you thrive on the challenge of a great PPC and SEO campaign? We are on the hunt for our next ambitious Client Relationship Specialist. The right person will be motivated to be the best in digital advertising, love exploring the newest strategies, and enjoy sharing this knowledge with account managers and clients.

Our clients demand performance, and so do we. We are highly analytical and work diligently to determine the right mix of ad placement, platform, technical approach, target, message, and call-to-action to scale our clients to the next level.

This position is focused on building strong relationships, ensuring client satisfaction, and helping manage a variety of digital marketing initiatives. You’ll participate in strategy discussions, support scaling efforts, and work closely with account managers and technical teams to execute campaigns successfully.

Key Responsibilities:

Respond to client inquiries via phone, email, or video in a professional and timely manner

Build and maintain strong, positive relationships with clients

Support client-facing strategy discussions to improve conversions and results

Coordinate with account managers, creative, and technical teams to execute campaigns

Maintain accurate records, reporting, and billing for assigned accounts

Collaborate with internal teams to resolve concerns and improve processes

Ensure every client interaction is positive, respectful, and solutions-oriented

Qualifications:

1–2 years of customer service, account management, or client-facing experience (remote experience a plus)

Strong verbal and written communication skills

Tech-savvy with ability to use CRM systems, digital platforms, and reporting tools

Analytical mindset with a passion for marketing and enabling technology

Ability to work independently in a remote environment

Reliable, adaptable, detail-oriented, and results-driven

Passion for providing excellent client experiences

Benefits:

100% Remote Work (U.S. only)

Competitive Pay: $30.00 – $35.00/hour + bonus incentives

Health, Dental, and Vision Insurance

401(k) Retirement Plan

Flexible Paid Time Off + Paid Holidays

Tuition Assistance & Ongoing Training

Career Growth Opportunities within an Inc. 5000 award-winning team

Schedule:

Monday to Friday

Full-time (minimum 40 hours per week)

No weekends required (unless otherwise scheduled)

Why Join VELOX Media?

You’ll be part of a high-performing, award-winning digital marketing team where ambition, innovation, and client success drive everything we do. We invest in our people with training, benefits, and opportunities to grow your career in the digital marketing industry.

If you’re excited to build lasting client relationships, support digital advertising strategies, and work remotely from anywhere in the U.S., we’d love to hear from you.

Apply Today: Click “Apply” to join VELOX Media and take your career in digital advertising and client management to the next level.

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