Client Services Director at Elevate Global

ABOUT US

We're a Global Staffing Partner for Brand Experience. We connect People, Data, and Brands to optimize Impact for our clients. Elevate currently operates in five markets: the US, UK, France, and Germany, with more openings in 2025.

We're award-winning and a global leader in creating high-impact experiences using innovation and insight. In 2021, our teams had a meaningful engagement with 4.5 million people across all our markets, and we have conversations at scale. Our priority as a business is to help brands gain a deeper understanding of their consumers by collecting intelligence and insights from all the contacts we make. Elevate runs Impact, an industry-leading and data-driven reporting tool that enables marketers to evaluate the effectiveness of staff face-to-face engagement in real-time. This provides live insights into consumer engagement and is underpinned by data produced by over 250 individual data points.

Elevate provides global people solutions that deliver impact to brands and their partners. We are an award-winning global, people-powered agency that creates compelling human connections with brands underpinned by clever use of data and technology. Our partnerships worldwide include Level-Up retail, live and virtual events, influencers, and healthcare experiences that deliver real business impact. We prove the Impact of people's experiences through our best-in-class measurement platform, IMPACT.

Our offices in London, Los Angeles, Atlanta, Phoenix, Paris, and Berlin have a truly global reach and genuine local relevance.

POSITION SUMMARY:

The Client Services Director serves as a strategic liaison between the client services and sales teams, driving client retention and growth through exceptional customer service and satisfaction. This role is responsible for developing account plans, delivering proposals, and achieving sales revenue goals while fostering long-term client partnerships. The position reports to the Managing Director of North America and requires regular travel for client meetings.

ROLES & RESPONSIBILITIES:

Strategic Client Development

• Build and maintain relationships with new and existing clients, leveraging market insight to inform business strategy & growth.
• Design and implement client outreach strategies and growth plans to combat potential revenue losses
• Conduct research to identify new potential clients and market opportunities.
• Expand Elevates awareness within the staffing/brand activation ecosystem by regularly networking and sharing Elevates capabilities.
• Lead RFP responses and create compelling PowerPoint presentations showcasing Elevate's value proposition
• Target 25% organic growth of the client business annually through retained client portfolio development

Account Management Leadership

• Manage the Client Services Account Management Team to achieve revenue objectives.
• Develop strategic account plans for key clients, identifying growth opportunities and setting clear objectives.
• Conduct regular client meetings, including introductory sessions, feedback discussions, and partnership reviews.
• Secure referrals and expand client contact networks through relationship building and client entertainment.
• Present the TOP 5 key accounts with growth plans to the Managing Director monthly.

Operational Excellence

• Participate in Senior Management Team meetings and lead Growth Lab sessions.
• Drive account management status documentation and delivery of growth targets.
• Support sales departments' strategic projects and creation of marketing materials.
• Manage HubSpot client management and comms to assess CST performance
• Assist CST in supporting inbound client estimates, proposal creation, and RFP responses
• Lead monthly client review meetings with the Managing Director's attendance

Team Leadership & Culture

• Foster a culture aligned with company values where high performers can prosper.
• Provide leadership, guidance, and support to Client Services Teams.
• Identify training and development needs and provide skill enhancement opportunities.
• Promote a strong employer brand to attract and retain top talent.
• Facilitate cross-departmental collaboration and communication.

REQUIREMENTS & SKILLS

Experience & Background

• Proven experience in client services/business leadership role within an agency environment
• Specific experience within the brand activation agency category preferred
• Track record of growing world-class teams delivering excellence for blue-chip brands
• Experience managing large portfolios of client work
• Demonstrable success in building strategic client partnerships

Skills & Competencies

• Exceptional PowerPoint presentation skills for client communication
• Strong project management skills with dedication to meeting timelines
• Excellent communication, negotiation, and presentation abilities
• Commercially savvy approach with financial and problem-solving acumen
• Well-developed interpersonal skills for building trusted stakeholder relationships
• First-class listening and communication skills with a willingness to confront issues

Personal Attributes

• Relationship seller and problem solver who understands agency-client dynamics
• Inquisitive mindset with strong 'sales DNA'
• Ability to maintain a top-level view of business operations and growth opportunities
• Pro-active growth mindset capable of foreseeing and resolving issues independently
• Positive mindset and composed attitude under pressure
• Quick learner able to hit the ground running

SUCCESS METRICS

• Achievement of annual client growth targets (25% organic growth)
• Client retention and satisfaction scores
• Revenue generation from existing and dormant clients
• Successful delivery of strategic account plans
• Team performance and development outcomes
• Effective cross-departmental collaboration and efficiency improvements

COMPANY BENEFITS

• Competitive salary
• Health insurance coverage
• Retirement savings plan
• Paid time off and vacation days
• Flexible work schedule
• Opportunities for professional development and growth
• Employee discounts and perks
• Collaborative and inclusive work environment
• Performance-based bonuses and incentives
• Access to cutting-edge technology and resources

ELEVATING PEOPLE

As a people agency, we believe the personality and authenticity of our people set us apart. Elevate Global is proud to be an equal-opportunity employer dedicated to fostering a work environment that supports and respects all individuals.

This job description is not all-inclusive. Elevate reserves the right to amend this job description at any time.

Elevate Global is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment where all qualified applicants receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

Beware of Recruitment Scams
We never request payment or personal financial information during the hiring process. All communication will come from our official company email domain. If you receive a suspicious message claiming to be from us, please verify by contacting our HR team directly before responding or sharing any information.