Offer summary

Qualifications:

Experience with Virtual Events or Webcasting is preferred., Strong understanding of virtual event platforms and related technologies., Ability to define and develop product roadmaps based on customer needs and industry trends., Excellent collaboration and communication skills to work with cross-functional teams..

Key responsibilities:

Define and develop the vision and roadmap for Virtual Event/Webcasting services.

Modernize and upgrade systems to enhance support and customer satisfaction.

Collaborate with stakeholders to understand needs and align priorities.

Drive continual service improvement based on data and user feedback.

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

This individual is responsible for defining the vision and roadmap for Virtual Event / Webcasting services covering virtual events for small to large, multi-day, multi-track, online hosted events for internal and external participants. This capability provides a full suite of webinar white glove services (webcast platform, executive audio conferencing and on-demand pre-recorded content sharing) for conferences, client, executive and employee events for various LOBs in the Enterprise.

Creates the vision and roadmap for Virtual Event / Webcasting services based on customer requirements, industry trends, regulations, and the strategic direction for the business or technology domain
Modernize / upgrade the systems to address various lifecycle risks, drive focus on support model enhancements and improve customer satisfaction.
Defines and drives strategy for production adoption across the enterprise
Defines and prioritizes deliverables for the virtual events space, balancing features delivery with risk reduction/remediation.
Collaborates with LOBs, cross-functional stakeholders, and with other CAP Products Owners to understand their needs, ensure they are aligned on priorities to achieve portfolio objectives
Supports and collaborates with the Portfolio Product Executive on financials throughout delivery
Maintains oversight on delivery to ensure timely and relevant outcomes
Drives continual service improvement based on data /metrics and user feedback
Collaborates with automation teams to delivery self-service capabilities and service enhancements.

Desired Qualifications: