CIR Senior Analyst

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Customer Issue Resolution Senior Analyst (Solventum)

3M Healthcare is now Solventum

The Impact You’ll Make in this Role

As a Customer Issue Resolution Senior analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Manage assigned account portfolio with End-to-End customer issue resolution (CIR) responsibilities and meet or exceed operational and financial targets. 
• Build credibility and trust with customers and business team through timely and accurate CIR resolution processing, effective communication in both written and verbal, and collaboration.
• Negotiate and counsel on an expert level, justifying controversial positions and demonstrating intermediate persuasion skills.
• Drive root cause of past due through customer account reconciliation, research and analyze customer-specific payments, adjustments, delinquencies, and creditworthiness to identify root cause issues of past dues, complaints.  and implement preventative action plans.   
• Work with cross functional stakeholders to drive continued process improvement
• Support Customer issue resolution training and developing initiatives including volunteer for certain training topics, buddy shadowing with new and less experienced employees.

Your Skills and Expertise 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor’s Degree or higher and (4) four years of combined experience in Credit and Collection, Customer Service, Customer Issue Resolution, marketing and/or sales, business, finance management in a private, public, government or military environment

OR

High School Diploma/GED from AND Minimum (8) eight years of combined experience in Credit and Collection, Customer Service, Customer Issue Resolution, marketing and/or sales, business, finance management in a private, public, government or military environment

AND

Must be fluent in English and French languages

Additional qualifications that could help you succeed even further in this role include:

• Experience with SAP specific to the RTR, OTC and MTO process streams
• Experience with Salesforce (SFDC) case creations and reports
• Strong financial analysis, business acumen and leadership behaviors
• Demonstrated strong initiative, leadership, with improvement activities in previous role(s)
• Six Sigma Certified (Green Belt or Black Belt)

Work location: Remote-Canada

Travel: May include up to 10% [domestic/international]

Relocation Assistance: May be authorize

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Solventum Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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