About the Role:

Fuse is looking for an experienced Account Director with ticket management experience, who is an excellent leader and thrives within a fast-paced agency environment. You will report to the Senior Account Director and will be the main day to day point of contact with more than one key client. The primary focus for all projects will be managing the communications, requesting and approval process and delivery of the clients tickets, events and hospitality activations across their respective match days. There may be additional need to provide on the ground support around various global major events and domestic events throughout the year.

You will have strong communication skills, needing to communicate with a pool of global clients, and strong leadership ability, managing 3 direct reports. The successful candidate will also have good organisation skills, being able to manage multiple projects at once, and keen eye and attention to detail. You will also have excellent Microsoft excel skills and knowledge of ticketing guest management sytems would be a bonus.

The successful candidate will be joining a creative and dynamic team and supporting on on-going projects. Main day-to-day responsibilities will include, but not limited to: 

Managing a team of Account Managers and Account Executives

Being the day to day point of contact with more than one global client

Oversee the management and distribution of ticketing assets across projects

Oversee the management and execution of global communications to be distributed to markets of each client, having final review and approval of all comms

Be a point of escalation for the team to the client as required

Manage and lead on all financial reconciliation across both clients

Desired Skills & Experience

Experience in marketing, specifically in managing partnerships, ticketing and hospitality

Project/Account management experience across a range of sport brands would be ideal

Experience with online ticketing portals and guest management systems preferred

Strong or advanced Microsoft Excel skills

A thorough understanding and comfortable in managing financial processes with strong numeracy and analytical skills

Strong reporting capability

Experience in managing mid to senior level clients and internal stakeholders

Experience of working with international clients would be a bonus but not essential

Experience of people management and ability to motivate and manage project teams

You need to have the ability & willingness to work flexibly, usually in the London office, with occasional UK travel, on-site at events and some weekend work.

This is a full-time role & you must be eligible to work in the UK.

Fuse job descriptions are not intended to be restrictive and are a guideline to the duties in this role.

About the Agency:

Culturally Connected, Seriously Effective.

A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. These connections make our clients more memorable - the key to unlocking effectiveness.

Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes.

We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s, and Just Eat Takeaway.com.

Flexible Working

At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at beyourbest@omnicommediagroup.com to let us know how we can support you.

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on https://omnicommediagroup.com/recruitment-privacy-notices/.

Account Director - Ticketing

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