Student Collections Consultant

ABOUT US

HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech careers. We have been recognised as one of the top education technology scaleups in the world and gained the financial backing of Meta (previously Facebook) which recognised us as  the most socially impactful startup operating in Africa, where we initially started our work.

We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review powered by a workforce in Southern Africa, which lowers the cost of an accessible education in technology. This model has been successful, allowing us to reach millions of learners a year from over 60 countries. We have also partnered with government bodies such as the UK's Department for Education who provide scholarships for students to study on our bootcamps and gain employment at companies such as AstraZeneca and the United Kingdom's National Health Service (NHS).

We're backed by nearly 2000 investors, having raised the largest crowdfunding round of funding for an edtech company in history. As a primarily bootstrapped, profitable, and scale up tech business join us as we play our part in making the world a more stable, safer, and fair place.

ABOUT THE ROLE 

The role of the Student Collections Consultant is to facilitate the collection of tuition fees from students using our internally provided installment solutions. The role involves managing a student pipeline, overseeing the student journey details, installment forecast planning, and ensuring students make their payments on time and in full.  This would be through flagging, following up, and collecting feedback for student drop offs and to provide feedback on payment or progression issues on behalf of the student. You will also work with our overdue and delinquent student populations to recover overdue and outstanding payments.  You will also be responsible for ensuring positive reviews and positive satisfaction ratings from your students. 

Success in this role will ultimately be measured by maintaining a high percentage of students who make their monthly installment payments on time, and a low percentage of overdue debt.

RESPONSIBILITIES

• Ensure that we collect at least 90% of the expected installments due in any calendar month.
• Proactively engage with installment paying students to build relationships and ensure the continuation of their Bootcamp until graduation.
• Engage with installment paying students to ensure continuous progression and satisfaction throughout the Bootcamp, until graduation. 
• Liaise with the Student Progression Associate to identify lagging installment students and advise them on their best route to completion.
• Project and manage forecasts on instalment revenue, through managing the pipeline for instalment revenue. 
• Create and drive the feedback processes to identify and implement solutions to reduce student drop out.
• Own debt collection efforts for existing overdue accounts, ensuring that no more than 5% of our students fall into this category.

REQUIREMENTS

Minimum

• A minimum of a matric qualification
• 2+ years of experience in a sales, account management or business development role
• 1+ years of experience in a student management or customer success role
• 1+ years of experience in debt collection or management. 
• Outstanding organisation and planning skills
• High attention to detail and follow through on commitments
• Excellent verbal and written communication skills
• An understanding of the coding education market 
• A demonstrated track record of meeting KPIs and targets  

Preferred 

• A marketing, commerce or education related Bachelor degree
• 1+ year experience in an online or coding education related field
• 1+ year experience in a project management or coordination role 
• Understanding of coding languages with basic - intermediate technical coding skills

BENEFITS

Hybrid work: We are a hybrid work organisation offering flexibility on your schedule. Remote working options are available for candidates not in proximity of a HyperionDev Campus

Learn new tech skills: We offer our employees the opportunity to enroll part-time in our Coding Bootcamps.

Join the heart of tech in Africa, Europe and the US: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from top tech companies.

Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.

OUR VALUES

We're a people-forward company with a purpose that underlines everything we do. We're obsessed with the potential in people and challenge them to do their best work. We embrace a culture of growth and learning to deliver on our vision and ours is a relentless quest for improvement