Human Resources Operations Manager

Summary:
The HR Operations Manager oversees and optimizes the company’s core human resources processes, ensuring efficient, compliant, and employee-focused operations. This role manages benefits administration, maintains and enhances the HRIS, develops HR policies, ensures smooth onboarding/offboarding, and leads HR data reporting. Acting as both a strategic partner to leadership and a trusted employee resource, the HR Operations Manager plays a critical role in fostering a positive, well-managed, and legally compliant workplace.

Duties and Responsibilities

Leadership

• Provide guidance and leadership to direct reports.

Benefits Administration & Management

• Administer employee benefit programs (health, dental, vision, retirement, wellness).
• Serve as the primary contact for benefit escalations.
• Coordinate open enrollment and manage vendor relationships.

HRIS Maintenance & Optimization

• Maintain and update HRIS for accuracy and compliance.
• Implement enhancements, integrations, and automation.
• Generate and analyze HR reports for leadership.

Policy & Procedure Development

• Create, update, and communicate HR policies and employee handbook in compliance with laws.
• Advise managers and employees on policy interpretation.

Onboarding & Offboarding

• Oversee new hire onboarding for compliance and positive experience.
• Manage offboarding, including exit interviews and final communications.

Reporting & Compliance

• Prepare HR reports, compliance filings, and legal documentation.
• Monitor changes in employment law to ensure compliance.

Process Improvement

• Identify and implement workflow automation.
• Collaborate with leadership to align HR operations with business needs.

Success Factors

• Accurate, timely benefits processing with minimal escalations.
• Accurate, compliant HRIS data with implemented efficiencies.
• Policies that are compliant, clear, and consistently applied.
• Improved new hire experience and retention.
• Proactive compliance with regulatory changes.
• Established SOPs for scalable HR operations.

Education and Experience

• Bachelor’s degree in HR, Business Administration, or related field.
• 8+ years progressive HR experience (including government contracting), 3+ years in management.
• Strong knowledge of employment law and compliance.
• HRIS experience (ADP required).
• Benefits administration expertise.
• Strong organizational and time management skills.

Physical Demands

• Prolonged periods at a computer.
• Effective communication across digital platforms.

Working Conditions

• Remote work environment with consistent internet access.
• Occasional travel for meetings/training.

Performance Standards

• Timely, accurate completion of projects.
• Effective collaboration.
• Policy adherence.
• High professionalism and integrity.

Additional Duties and Work Authorization

Other Duties

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Sprezzatura reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains "at- will." Sprezzatura reserves the right to amend or change this job description at any time without prior notice.

Work Authorization

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Clearance Requirement

No clearance requirement.

Transitioning military and/or Veterans with IT/IS, finance, and/or healthcare systems specialties are invited to apply. Sprezzatura is an equal opportunity employer and offers benefits including healthcare and paid vacation time.

AAP/EEO STATEMENT

Sprezzatura expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Sprezzatura ’s employees to perform their job duties may result in discipline up to and including discharge.

COMPANY DESCRIPTION

Sprezzatura (www.sprezzmc.com) is a Washington, DC-area Service-Disabled Veteran-Owned Small Business (SDVOSB) that enables client success by supplying insight and leadership at the intersection of people, processes, and technology.

Compensation120-140