Associate Engagement Manager

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. 

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

The Professional Services (PS) Associate Engagement Manager is a key member of the 8x8 PS sales team having responsibility for providing pre-sales professional services support for the 8x8 portfolio. This role will interact directly with all levels of management on customer accounts including the technology team (Manager, Director, etc.) with limited alignment to the executive management team (CEO, CTO, COO, CIO, etc.) The core responsibility of this role is to help identify key customer requirements and present 8x8 services to achieve those requirements

Key Responsibilities:

• Lead and oversee review of scoping, planning, cost estimating, and pricing of professional services projects -- This includes partnering with the existing Engagement Management team with statement of work development and risk assessment, including defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client's business requirements into specific deliverables
• Establish and grow a productive relationship with Sales Team to ensure achievement of team goals in new customer acquisition, customer upsell, and customer retention
• Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, and presentation of sales proposals
• Provide accurate forecasts of Professional Services bookings on a monthly basis
• Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to budget, escalation of issues, and perform assigned administrative tasks
• Provide engagement oversight for project portfolio
• Manage day-to-day relationships with client stakeholders and review and resolution of pre-sales deliverables
• Direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants
• Transfer industry, technical, and product knowledge to customers
• Remain up to date on all current and new 8x8 services offers, solutions and product offerings
• Remain up to date on relevant competitive solutions, products and services

Qualifications:

• Degree in a technical or business discipline
• At least 1-4 years' experience in selling and delivering consulting services -- Background in selling and delivering consulting services should be available and allow for examples of engagements where you were the primary leader of solution sales of more than $250,000 per quarter
• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence, or Contact Center, VoIP, Mobile, and Video background
• Understanding of customer communications requirements for enterprise business markets
• Demonstrated ability in developing proposals, creating value propositions, and selling consulting engagements
• Effective engagement estimation capabilities
• Proven ability to sell follow-on service engagements to existing clients
• Ability to travel occasionally (up to 10%) within assigned geography as required
• Pre-Sales quota carrying experience required
• 8x8 product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred
• Telecommunications delivery services and/or Project Management background and experience is strongly preferred (with telephony emphasis preferred)

The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.

Salary Ranges:

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

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