Lead AI Researcher

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

At ServiceNow, we are transforming the way enterprises operate through innovative AI solutions, powering seamless and secure experiences. Our AI Security team is critical to ensuring our advanced AI, especially agentic systems, remains secure, safe, and trustworthy.

The AI Security group includes an engineering team led by an Engineering Lead, an AI Security Research team with specialised security researchers, and this role, focused specifically on advanced AI research and data science.

Role:

As our Senior Staff Product Security AI Lead Researcher, you will spearhead research and development efforts focused on advanced guardrails for securing ServiceNow’s Generative AI (GenAI) and agentic AI systems. You will lead AI and data science initiatives to pioneer methods for assessing and improving the security and safety of our AI models. Collaborating closely with the engineering team, specialised security researchers, and other AI specialists, you will translate cutting-edge research into actionable security solutions that significantly enhance the integrity of our AI offerings.

What You’ll Do:

• Lead innovative AI security and safety research, particularly around developing and refining guardrails for GenAI and agentic AI.
• Design, implement, and oversee comprehensive testing protocols and evaluations to ensure AI model security and robustness.
• Work collaboratively with engineering teams and specialized security researchers to integrate security best practices into the AI development lifecycle.
• Provide expert insights on emerging threats and vulnerabilities unique to AI systems and propose effective mitigation strategies.
• Communicate research outcomes clearly, influencing technical and strategic decisions throughout the organization.
• Actively contribute to thought leadership in the AI security domain, participating in internal and external presentations, research publications, and standards development.

To be successful in this role, you have:

• 8+ years of experience in security research, AI/ML research, data science, or related fields, specifically with experience securing AI systems.
• Advanced expertise in machine learning frameworks (e.g., TensorFlow, PyTorch) and NLP libraries (e.g., Hugging Face, spaCy).
• Demonstrated success in identifying and mitigating security vulnerabilities in AI systems, particularly involving large language models (LLMs) and agentic architectures.
• Proven experience developing and validating robust AI security evaluation frameworks and benchmarks.
• Strong proficiency in Python, with significant experience in data-driven security assessments.
• Excellent communication and collaboration skills, able to clearly articulate complex findings to technical teams, leadership, and external partners

Preferred Qualifications:

• Previous experience leading research teams or cross-functional projects in corporate or academic environments.
• Published research or contributions to standards in AI security, safety, or responsible AI practices.
• Familiarity with OWASP LLM Top 10 and experience addressing vulnerabilities such as prompt injection, data poisoning, and adversarial attacks.
• Advanced degree (PhD or MS) in Computer Science, Data Science, Cybersecurity, or a related field.

Join ServiceNow to shape the future of AI security, enabling enterprises to confidently leverage cutting-edge AI solutions.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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