User Researcher (mfd) | Legal AI Tech Startup | Remote
Offer summary
Qualifications:
3–4+ years of experience as a User Researcher, preferably in B2B SaaS or regulated industries like Legal Tech., Proven ability to conduct independent qualitative research, including interviews, diary studies, and usability testing., Strong skills in building research operations and managing knowledge systems., Excellent collaboration, communication, and self-organization skills..Key responsibilities:
- Establish and lead user research processes and documentation standards.
- Design and conduct qualitative research studies to understand user needs.
- Collaborate with cross-functional teams to validate ideas and improve user experience.
- Create and maintain research artifacts like personas and customer journeys.
Job description
The AI Startup Xayn develops Noxtua, Europes leading sovereign Legal AI. The legally compliant and competent AI helps legal professionals to research legal issues and review, and draft legal documents. The GDPRcompliant Legal AI meets the high professional and data protection requirements for lawyers (§ 203 Penal Code, § 43e Federal Lawyers Act) and is certified according to ISO 27001, 9001, 27018, 27017, 42001, and BSI C5. The product version BeckNoxtua is based on the exclusive data of Germany’s leading legal publisher C.H.Beck and Germany’s largest business law firm CMS.
Emerging from a 2017 research project by Dr. LeifNissen Lundbæk and Professor Dr. Michael Huth at Oxford University and Imperial College London, the Berlinbased LegalTech company, formerly known as Xayn, boasts extensive experience in developing highly efficient GDPRcompliant AI solutions. Strategic partners, including Germanys leading legal publisher C.H.Beck, the HighPerformance Computing specialist Northern Data, Germanys largest business law firm and coinitiator of the Legal AI Noxtua CMS, as well as the worlds largest law firm Dentons, have invested a total of € 80.7 million in the German startup as part of its Series B funding round.
Mission & VisionAs a User Researcher (mfd) at Xayn, you’ll take ownership of building and scaling our user research practice from the ground up. Your insights will play a key role in shaping our Legal AI product, ensuring we truly understand our users and build solutions that solve realworld challenges in the legal industry. This is a strategic and handson role for someone who thrives in a fastmoving environment and wants to make a lasting impact on how legal professionals work.
Your Team
You will work with our two crossfunctional product teams, collaborating closely with engineers, product managers, and other designers. The team consists of 67 developers, a product manager, and a designer, who you will support with your deep customer insights and in validating their Designs.
Your Hiring Manager
You will report to Ruth, Chief Product Officer at Xayn, who leads the product and design strategy for Noxtua, our Legal AI solution. With extensive experience in product management and usercentric design, Ruth is passionate about creating intuitive and impactful digital products. She fosters a collaborative and agile work environment, ensuring that design, engineering, and product teams work seamlessly together. Ruth values user feedback, accessibility, and innovation, making her a strong advocate for humancentered AI solutions.
Your Responsibilities- Establish and lead user research operations, including research processes, documentation standards, and a participant panel.
- Design, plan and conduct deep qualitative research studies (e.g. interviews, contextual observations, diary studies).
- Collaborate with product designers, engineers, product managers, and legal experts to validate product ideas and improve UX.
- Build and maintain a research insights database to ensure knowledge is accessible and actionable across the team.
- Create and maintain personas, customer journeys, and other research artifacts.
- Bring user insights into the product development process and identify opportunities for innovation.
- Help define the strategic direction of our Legal AI by understanding and articulating what really matters to our users.
Requirements
- 3–4+ years of experience as a User Researcher, preferably in a B2B SaaS or regulated industry (e.g. FinTech, Legal Tech).
- Proven experience conducting research independently, from scoping and recruitment to synthesis and communication.
- Strong command of qualitative methods such as indepth interviews, diary studies, observations, and usability testing.
- Experience building research ops and knowledge management systems.
- Excellent collaboration and communication skills — you know how to bring people along on the research journey.
- High level of selforganization and the ability to drive research initiatives proactively.
Benefits
- Working hours: Flexible working hours
- Vacation: 26 days + December 24th & 31st off
- Remote: 100% remote work possible (given a German residence), other countries upon request
- Discounts: e.g. Urban Sports Club Membership
- Equipment: Laptop (Lenovo or Mac), second screen, keyboard etc.
- Establish and lead user research operations, including research processes, documentation standards, and a participant panel.
- Design, plan and conduct deep qualitative research studies (e.g. interviews, contextual observations, diary studies).
- Collaborate with product designers, engineers, product managers, and legal experts to validate product ideas and improve UX.
- Build and maintain a research insights database to ensure knowledge is accessible and actionable across the team.
- Create and maintain personas, customer journeys, and other research artifacts.
- Bring user insights into the product development process and identify opportunities for innovation.
- Help define the strategic direction of our Legal AI by understanding and articulating what really matters to our users.
- 3–4+ years of experience as a User Researcher, preferably in a B2B SaaS or regulated industry (e.g. FinTech, Legal Tech).
- Proven experience conducting research independently, from scoping and recruitment to synthesis and communication.
- Strong command of qualitative methods such as indepth interviews, diary studies, observations, and usability testing.
- Experience building research ops and knowledge management systems.
- Excellent collaboration and communication skills — you know how to bring people along on the research journey.
- High level of selforganization and the ability to drive research initiatives proactively.
- Working hours: Flexible working hours
- Vacation: 26 days + December 24th & 31st off
- Remote: 100% remote work possible (given a German residence), other countries upon request
- Discounts: e.g. Urban Sports Club Membership
- Equipment: Laptop (Lenovo or Mac), second screen, keyboard etc.
Benefits
Requirements
Required profile
Experience
Other Skills
- Communication
- Collaboration
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