Senior Windows 11/365 Customer Service Engineer

Job Title:

Senior Windows 11/365 Customer Service Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are looking for a highly skilled Windows Client Core OS Customer Engineer to join our team.  The ideal candidate will have extensive experience in managing and supporting Windows Client environments and a strong understanding of hybrid infrastructures and cloud technologies.

Responsibilities:

• Design, implement, and maintain Windows Client environments, including DNS, DHCP, IIS, Group Policy, and Terminal Services.

• Provide Level 3 infrastructure support and execute project tasks for systems and applications.

• Collaborate with Customer Success Account Managers (CSAMs) to scope, plan, and deliver engagements with customers.

• Troubleshoot and resolve complex technical issues related to Windows Client environments.

• Participate in the migration from Windows 10 to Windows 11 and address any issues that arise during the process.

• Provide architectural guidance and technical expertise to enhance customer experience.

Qualifications:

• BA/BS degree in Business, Communications, or Information Technology is highly preferred (or equivalent).

• 8+ years of experience in Systems Architecture, Administration, Operations, Software support, or IT consulting.

• 8+ years of on-premises support or consulting work for an enterprise customer base.

• 8+ years of advanced troubleshooting experience.

• Experienced with current and supported versions Windows Client

• Windows Client Management: Design, implement, and maintain Windows Client environments.

• DNS: Configure and manage Domain Name System (DNS) settings.

• DHCP: Set up and manage Dynamic Host Configuration Protocol (DHCP) services.

• Group Policy: Create and manage Group Policy Objects (GPOs) to control the working environment of user accounts and computer accounts.

• Terminal Services: Configure and manage Terminal Services for remote desktop access.

• Windows Performance: Monitor and optimize Windows Client performance using tools like Perfmon and WPA.

• PowerShell and Automations: Utilize PowerShell for scripting and automating administrative tasks.

• Storage: Manage and optimize storage solutions for Windows Client environments.

• Patching: Implement and manage patching processes to ensure systems are up-to-date and secure.

• Security Best Practices: Apply security best practices to protect Windows Client environments from threats and vulnerabilities.

• Advanced Microsoft certifications are preferred.

• Strong customer service orientation with excellent communication skills.

• Ability to read and interpret the needs and wants of customer executives and leaders.

• Strong problem-solving skills and the ability to troubleshoot complex technical issues.

• Ability to work independently and as part of a team.

• Strong organizational skills and attention to detail.

• Excellent demonstrated customer service skills.

• Ability to work independently and possess strong problem-solving and communication skills.

Optional:

• Experience with FSLogix and self-managed data centers.

• Advanced knowledge of Windows Defender suite.

• Experience with Intune/Autopilot.

• Understanding of Windows 10/11 security features and the ability to implement and troubleshoot them (e.g., Secure Boot, Device Guard, Application Guard, Windows Hello, TPM).

• Understanding of drivers and filter drivers.

• Security best practices and implementation for Microsoft technologies.

• Knowledge of commonly used security agents, including anti-virus software and intrusion detection systems.

• Windows Firewall: Configure and manage Windows Firewall settings to ensure network security.

• Networking: Understand and manage networking concepts and configurations within Windows Client environments.

• Blue Screen Debugging: Diagnose and resolve issues causing Blue Screen errors.

#LI-Remote #Mexico #CostaRica

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time

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