Field Service Engineer

Company Description

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.
Together, we pursue a shared mission to create a more sustainable future.

Job Description

Job Summary
The Field Service Engineer (FSE) will provide routine to complex field service support for our core
Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within Texas, Oklahoma, Arkansas, Nebraska, and Louisiana. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. This position will require residency in the Houston (TX) or Austin (TX) metropolitan areas and within 1hour drive of an International Airport. This position will occasionally provide field service support for other customers of Sievers Analytical Instruments as needed within Canada and the US.

Key Characteristics
We are looking for a resourceful person who is selfdirected, enjoys working independently, and is attentive to details. An ideal candidate would prefer to organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a candidate that is technically competent and has work experience in technical field support, customer support and experience in ultrapure water applications or operation of analytical instrumentation in a lab environment.

Duties & Responsibilities

• Travel to customer sites and perform PM and related services on TOC equipment
• Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services
• Maintain admin duties, parts inventory, and relevant trainings
• Take customer calls, participate in territory sales rhythm calls, and service team meetings
• Respond to ondemand contract services with 3 or 7 business day response commitments for troubleshooting and repair
• Write clear and concise reports for customers
• Special projects and new hire training as assigned by supervisors
• Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
• Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies
• Domestic travel 70%

• Qualifications

  Knowledge, Skills & Abilities

  • Strong technical, mathematical and customer service skills
  • Able to prioritize various tasks such as service of multiple instruments and administrative duties
  • Troubleshooting and problemsolving skills, ability to use processes to find root cause
  • General knowledge of electrical equipment, chemistry, and safety
  • Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment
  • Ability to learn applicable company procedures within a reasonable time from start of employment
  • Computer proficiency with a minimum of word processing, spreadsheets, and basic network and data base knowledge
  • Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases
  • Strong and concise verbal and written communication skills
  • Selfmotivated, with the ability to drive projects to completion with minimal oversight
  • Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
  • Ability to meet deadlines and commitments
  • Ability to communicate effectively and contribute within a commercial team environment
  • Ability to make good business decisions based on riskreward analysis and business objectives

  • Education & Experience
    Required:

    • Associate degree in a Science, Technical, or Engineering discipline; or equivalent education
    • With at least 3 years of work experience in ultrapure water applications or servicing andor operating analytical instrumentation in a lab environment

    • 
      Preferred:

      • Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education
      • With at least 1year work experience in ultrapure water applications or servicing andor operating analytical instrumentation in a lab environment

      • 
        Working Conditions

        • Ability and willingness to work a flexible schedule based on customer needs
        • Drive a motor vehicle significant time each day in the car driving to customer sites
        • Air travel required to reach customer destinations and back up support of other areas
        • Ability and willingness to travel to customer’s sites requiring overnight stays approximately 30 to 60% of the time, with short notice as required to perform services and to fulfill contractual response time commitments
        • Use of laptop and mobile systems
        • Regularly work around machines, electrical equipment, chemicals, and within industrial facilities
        • Work at a variety of customer sites including outdoor industrial installations, clean rooms and laboratory environments requiring the use of clean suitssmocks
        • Perform tasks requiring manual dexterity during tool use, handling small parts, and repair procedures
        • Reach with hands and arms, below and above shoulder height
        • Stand, sit, stoop, kneel, crouch, or crawl
        • Work in industrial environments where background noise may be present
        • Regularly lift andor move up to 30 pounds. Frequently lift andor move up to 50 pounds
        • Close vision, color vision, depth perception, and ability to adjust focus
        • Maintain driver’s license and a good driving record

        • Additional Information

          At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
          communities. We’re an organization that champions diversity and inclusion at every rung of the ladder
          and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we
          also offer competitive compensation and benefits that include:
          ● Compensation The salary range is tied to the market for similarly benchmarked roles. The range is
          not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills,
          experience, and market conditions, as well as internal peer equity. Depending upon all the preceding
          considerations for the final selected individual candidate, the offer may be lower or higher than the
          stated range:$31 $37 USD
          ● Medical, Dental, & Vision Insurance Starting Day 1!
          ● Life Insurance
          ● Paid Time Off
          ● Paid Holidays
          ● Parental Leave
          ● 401(k) Plan 3% default contribution plus matching!
          ● Flexible Spending & Health Saving Accounts
          ● AD&D Insurance
          ● Disability Insurance
          ● Tuition Reimbursement

          This position is expected to stay open until September 30, 2025. Please submit your application by this date, to ensure consideration.

          
          Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this
          posting. The Company reserves the right to modify this information at any time, subject to applicable
          law.
          ****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
          sponsor applicants for U.S. work authorization (e.g. H1B visa) for this opportunity****
          VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a
          current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
          candidate profiles will be deemed the property of VWTS, and no fee will be due.

          As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.