Client Relations Coordinator (Mexico)

Client Relations Coordinator

Symphonic Distribution is a 100% independent music distribution and marketing company, headquartered in downtown Tampa, FL, with offices in Nashville and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do we want to work with some great and prolific creators, but we also want to work with creative, passionate, positive, and forwardthinking individuals. Maybe this is you? If so, then below you will find an opportunity to join Symphonic. As a company, we want to have an environment that is inclusive, diverse, and accepting so that everyone, regardless of their background, race, or sexual orientation, has a chance to do great things in the industries of music, tech, and marketing. The Client Relations Coordinator will work fulltime remotely from Mexico and will come with some really cool perks, as well as ensuring that, as an individual, you have the proper worklife balance.

In a Nutshell

The Client Relations Coordinator for Symphonic is the liaison between Symphonic customers, partners, and other departments within the organization. The role consists of assisting clients and Symphonic internal departments with common support issues, technical support, errors regarding releases, accountingrelated questions, phone support, and other queries that arise from daytoday interactions.

Compensation

$18,877.42 MXN Monthly (gross)

What you will do

• Engage in daytoday discussions for both Spanish and English requests, including managing difficult or emotional customer situations, responding promptly to customer needs, soliciting customer feedback to improve service, responding to service requests, and consistently meeting commitments.
  • Thoroughly understand every service offering of Symphonic Distribution for improved support performance.
  • Suggest solutions to clients show and enable clients to learn the system properly.
  • Assist with oneoff requests or tasks as assigned by the management of the Client Relations department.
  • As needed, and with the support of Technology, reach out to clients to request redeliveries of audio and releases on an asneeded basis.
  • Develop a full understanding of Style Guides for iTunes Apple Music and Spotify for content review and best practices.
  • Educate clients on the Apple and Spotify style guide and its contents.
  • • • Help Maintain Symphonic’s publicfacing knowledge base
        • Review past Spanish help desk articles and follow up with clients on past issues to improve customer satisfaction. (Check bad reviews and ensure each article has relevant and proper linking)
        • Assist the Client Relations team in translating articles from English to Spanish
        • Create new Spanish articles as issues arise.
        • Update existing Spanish articles for better optimization, adding and updating keywords and tags.
        • Review competitor help desks for comparisons (CD Baby, Label Engine, Beatport, etc.)
        • • • Provide feedback and suggestions for constant refinement of the Client Relations processes through available tools (HubSpot, SMS, Zendesk)
            • Clean and maintain Client Database by updating client details, requesting information updates when necessary, such as artist pics, logos, addresses, emails, etc
            • Assist the Content Team as needed with the loading andor updating of clients’ catalogs and content approvals as needed.
            • Assist the Mexico team with client relations needs when needed.

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              What you need to have

              • 1 year of experience in a customer service capacity
              • Working knowledge and experience with email marketing platforms, HTML, Microsoft Excel, Word, and PowerPoint, andor equivalent Google Apps
              • Ability to speak, write, and read English and Spanish fluently
              • High School Diploma or GED

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                What will set you apart

                • 3 years of experience in a customer service capacity
                • Experience resolving system issues or investigating customer service inquiries

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                  Additional Insights

                  • This role will report to the Client Relations Manager
                  • This role may receive occasional direction from the Head of the Region

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                    Symphonic Distribution enables content creators to fully maximize their music’s revenue and grow their global audience. The company focuses on working with: record labels, artists, managers, producers, social media influencers, and even distributors, just like us, to get their messages seen and heard. While our core business is to distribute music digitally and physically for the many talented creators that we have the honor of working with, we focus on a number of services, such as: Physical Distribution, User Generated Content Monetization on YouTube, Tik Tok, Triller, Instagram, Release Promotion such as Playlist pitching, marketing diagnostics, strategy and a number of other very important services to ensure that creators are maximizing and collecting on as many royalties as possible. Symphonic also showcases one of the largest partnership networks available, partnering with Spotify, Apple Music, Pandora, Amazon, and many other services where music can be consumed on. Check out more about us on our website at www.symdistro.com

                    
                    

                    
                    

                    Compensation$18,877.42 MXN Monthly (gross)