Physician Relations Manager (Orlando, FL)

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work, 2024 Fortune Best Workplaces in the Bay Area, and 2024 Inc.’s Best in Business 

One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role.

About the Role

The Physician Relations Manager (PRM) role is built for someone who is looking to improve access to in-network psychotherapy by partnering with other providers in the healthcare ecosystem in Orlando, FL. PRMs act as the ‘face’ of Two Chairs in the region, educating physicians about Two Chairs, building trust in our services, and ultimately getting providers to refer their patients to Two Chairs. 

You'll be responsible for developing and maintaining Two Chairs’ relationships with referring providers in your territory by leading outreach initiatives in-person and asynchronous mediums to drive referral growth. You’ll bring our therapists into physician offices to educate providers on the diagnosis, treatment, and coordination of care around mental illnesses like depression and anxiety. PRMs spend the majority of their time in the field in physician offices and will occasionally travel outside of their territory to build referral relationships in nearby markets.

This role will be field-based in the area of your residence, with travel by car to local providers 5 days of the week. Must be based in the greater Orlando, FL area.

Core Areas of Responsibility

• Grow referral volume to Two Chairs by building relationships with physicians in the market and by building awareness and trust in our services
• Engage referrers throughout their lifecycle with Two Chairs, conducting outreach in-person, via phone, SMS, and email
• Regularly visit 15-30 physician practices per week to build inroads with referring providers and administrators
• Coordinate and lead ‘lunch and learns’ with physicians to educate providers on our services, bringing Two Chairs clinicians to share clinical insights
• Deliver patient reports to referring physicians to keep them updated on referred patients
• Collect referring clinician feedback and gather themes and insights to share with the team to improve partner and patient experience, documenting outcomes and insights in Salesforce
• Attend local marketing events and conferences to represent Two Chairs
• Identify areas to deepen our relationships with high volume referring partners and execute on initiatives with support from the provider partnerships team
• Responsively support referring partners when patient escalations and questions arise

Impact and Success Indicators 

Where you’ll make an impact in the first 90 days:

• Established Initial Contact Network: Initiate contact with a predefined number of healthcare providers, demonstrating effective use of communication skills and understanding of the healthcare sector.
• Knowledge and Training Proficiency: Demonstrate a thorough understanding of our Two Chairs services, value proposition, and the specific needs of healthcare providers in the context of referrals.
• Initial Leads Generation: Generate a set number of qualified leads or referrals, showcasing early effectiveness in engaging potential referrers.
• Salesforce and other reporting: Consistently utilize CRM tools for tracking interactions and progress, and submit regular reports on activities and outcomes.
• Feedback Integration: Actively seek and integrate feedback from supervisors and peers to refine approach and improve engagement strategies. Build and maintain great relationships with our local clinical team.

 Where you’ll make an impact in the first year:

• Strong Referral Network: Develop and maintain a robust network of healthcare providers actively referring patients, evidenced by a steady increase in referral numbers.
• Target Achievement: Meet or exceed specific referral targets as set for the year, demonstrating sustained business growth contribution.
• Market Insight and Strategy Contribution: Provide valuable insights into market trends and healthcare provider needs, contributing to the refinement of our overall business development strategy.

We’re looking for someone with:

• Bachelor's degree or higher
• 3+ years of experience in business development or sales in healthcare
• Excellent communication, time-management, and organizational skills
• Experience with relationship-building and the full life-cycle of a sales function
• Residence in your metropolitan area
• Reliable transportation and an active driver’s license
• Involvement in your physician community
• Clinical training or experience as a nurse, therapist, or similar role, preferred
• Fluency in Spanish language, preferred

Compensation & Benefits

The base salary range for this full-time, exempt role is $73,000 to $98,000 annually. New hires can reasonably expect an offer between $73,000 and $86,000 with an additional commission structure for a target total compensation of $120,000 to $140,000. Placement in this range is based on qualifications and experience. Placement in this range is based on qualifications and experience. You may be required to use your personal vehicle for business travel. The company will reimburse you at the IRS standard mileage rate for business miles driven.

Additional perks and benefits:

• Equity in a high-growth start-up
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• 401(k) Retirement savings options
• One-time $200 Work from Home reimbursement
• Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Paid parental leave

Outreach Notice to Applicants

We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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