Solutions Engineer

Synthflow AI is a nocode platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help midmarket and enterprise companies manage routine calls to save teams time and resources.

Our agents have already delivered measurable impact:

• Over 5 million hours of contact center operations saved

• 35% more calls answered compared to nonAI operators

• 45 million calls handled with a 99.9% uptime

• Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.

  About Us

  At Synthflow we’re building the easiest way for businesses to create AIpowered phone agents. No coding, no fuss—just smarter automation. We’re passionate about delivering the future of voice technology with lightningfast, scalable solutions. It’s an exciting time at Synthflow: we’re early, fastgrowing, and laserfocused on impact. Join us to do the best work of your career while helping businesses thrive.

  About the Role

  As a Solutions Engineer at Synthflow, your primary focus will be ensuring the technical and operational success of our enterprise customers as they onboard and scale their AI phone agents. This role combines technical expertise, handson implementation, customer engagement, and project management. You will bridge the gap between business stakeholders and technical teams, ensuring seamless integration and adoption of our solutions.

  Your Responsibilities:

  • Lead the technical onboarding and implementation of Synthflows AI phone agent solutions, including prompting strategies, API integrations, and customized setups.

  • Serve as a primary technical contact, troubleshooting and resolving integrationrelated issues.

  • Conduct regular checkins with customer project leads and host technical workshops with customer engineering teams.

  • Proactively identify and execute the necessary actions to ensure customer satisfaction and success.

  • Collaborate closely with Synthflows sales, engineering, and customer success teams to deeply understand and deliver on customer needs.

  • Who You Are:

    • You have at least 35 years of relevant experience in technical implementation, customer success engineering, solutions engineering, or a similar technical customerfacing role.

    • You possess handson experience with APIs, CRMs, automation tools, technical integrations,

    • You have experience or deep interest in AIML technologies and prompt engineering.

    • You excel in clear, effective communication and can comfortably manage both internal and external stakeholder expectations.

    • You thrive in dynamic environments, pay meticulous attention to detail, and enjoy collaborating crossfunctionally on small, agile teams.

    • Preferred Qualifications (Bonus Points):

      • Previous experience at a fastgrowing startup or in enterpriselevel AIML service implementation.

      • Familiarity with Large Language Models (LLMs) and prompting.

      • Strong understanding of enterprise sales, customer success, and engineering processes.

      • Flexibility in working hours to accommodate enterprise customer schedules.

      • What we offer:

        • Autonomy at speed: Highownership roles in a fastmoving startup.

        • Remotefirst flexibility: Contribute from anywhere, on your schedule.

        • Cuttingedge technology: Work on what interests you most.

        • Career growth: Scale your impact as the company grows.

        • Rewarding package: Competitive pay, equity options, and comprehensive benefits that reflect your skills and experience.

        • Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun MirzakhanSaky, Synthflow AI democratizes access to advanced voice AI with a nocode platform that lets enterprises easily create, deploy and scale naturalsounding, costeffective voice agents tailored to their business needs.