Supply Chain Customer Service Specialist

Our client is a wellestablished Australian company providing innovative products, equipment, and training solutions to professionals in the beauty and aesthetics industry.

With a commitment to exceptional service and operational excellence, they are looking for an experienced Supply Chain Customer Service Specialist to join their offshore team.

Job Responsibilities:

• Coordinate freight bookings for product dispatch and returns, including confirming client details and liaising with transport providers.
• Respond to customer transit and product enquiries with accuracy and professionalism.
• Manage service and loan returns, ensuring all pickups, followups, and documentation are handled efficiently.
• Process skincare and device dispatches, including creating sales orders and managing backorder notifications.
• Maintain accurate records across CRM and inventory systems (e.g., Highrise, Dear, Easy Insight).
• Support warehouse operations by preparing cases, labels, and shipment manifests ahead of deliveries.
• Manage and resolve product damage, missing items, and intransit issues, escalating when necessary.
• Collaborate with internal departments, freight agencies, and suppliers to ensure timely resolutions and excellent client experience.
• Participate in process improvement discussions and team meetings to enhance efficiency.

• Requirements

  • Previous experience in supply chain, logistics, or customer service roles (preferably with exposure to Australian operations).
  • Strong organisational and time management skills, with the ability to handle multiple tasks and deadlines.
  • Excellent communication skills—both written and verbal.
  • High attention to detail and accuracy in data entry.
  • Ability to work independently and as part of a collaborative team.
  • Proficiency in Microsoft Office (Outlook, Excel, Word) and experience with CRM and inventory systems (Highrise, Dear, ShipStation, Monday.com, Easy Insight preferred).
  • Problemsolving mindset with a proactive, “can do” attitude.

  • Benefits

    • ​Permanent workfromhome setup
    • Dayshift (Australian business hours)
    • Fulltime job
    • HMO
    • Annual leave
    • Adhoc Bonus