Offer summary

Qualifications:

Minimum 1 year of customer service experience., Fluent in English and Spanish., Excellent communication and interpersonal skills., Detail-oriented with the ability to resolve issues..

Key responsibilities:

Assist customers with inquiries about their mortgage loans.

Provide updates and support throughout the lending process.

Handle incoming correspondence and escalate issues as needed.

Maintain accurate records of customer interactions.

Job description

Description

AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence.

Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they’re celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers.

At AmeriSave, we're one team with one shared dream - to be the best. Let’s redefine excellence together!

What We’re Looking For:

AmeriSave is seeking a Bilingual Customer Care Representatives who is committed to best in class service and delighting our customers with individualized attention and support through the mortgage lending process. Candidates must be detail oriented, be able to resolve issues, be able to handle stress under pressure and have strong written and verbal communication skills.

What You’ll Do:

Develop a thorough understanding of AmeriSave’s LOS system and lending process to research consumer inquiries and provide up to date and accurate information
Provide best-in-class solutions for a diverse client base by providing access to friendly and fast service
Listen to inquiries, identify needs and provide directions to borrowers/consumers regarding status updates on their loan activity
Monitor incoming client correspondence, handle inquiries/escalations and respond accordingly
Place outbound calls to borrowers with loans in process to check in and communicate updates on loan status
Liaison with Company Production Employees, Vendor Management, and Compliance as necessary to communicate escalated consumer complaints up to and including resolution
Provide exceptional Customer Care at all times
Accurately track and document all inquiries with customers

What You’ll Need:

Minimum 1 year of customer service experience
Excellent oral and written communication and interpersonal skills
Effectively manage multiple tasks in a fast-paced working environment, flexible to work evenings/some weekends when business needs require
Strong attention to detail
Ability to resolve issues
Committed to exceptional Customer Service
Ability to work under pressure
Works independently/self-starter
Ability to speak English and Spanish
Passion to Serve with the ability to put pride aside at all times

Schedule: 8am -5pm PST, Monday through Friday

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. **

Compensation:

The target annual compensation for this position is approximately $40,000.

Benefits:

· 401(k)

· Dental insurance

· Disability insurance

· Employee discounts

· Health insurance

· Life insurance

· Paid time off

· 12 paid holidays per year

· Paid training

· Referral program

· Vision insurance

Supplemental pay types:

· Bonus

· Referral bonuses

AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Consumer Privacy Act Disclosure Acknowledgment

Employment Applicants, New Hires, and Employees Residing in California

AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: www.amerisave.com/privacy-policy

AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.amerisave.com/ccpa-recruitment-disclosure/

When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.

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