Job description

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.

We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.

We're seeking a Technical Services Manager who has 2-3 years of product and enterprise customer-facing experience. As a Technical Services Manager, you will manage a portfolio of customers post-launch, working with our Engineering teams and enterprise customer stakeholders to identify, prioritize, and implement solutions that align with ASAPP's offerings. You will also work to triage any customer reported production issues, ensuring that each deployment continues seamless operation. You'll collaborate with our Customer Success, Deployment, and Engineering teams to prioritize resolution of issues within and across customers.

We're ultimately looking for customer-facing professionals who can deftly manage customer expectations and production incidents in ambiguous environments, think on their feet, build consensus, exercise sound judgment in high-pressure situations, all while driving the development of a world-class AI product. You'll need to get scrappy, learn quickly, fix problems when you see them and take care of your teammates. In exchange, we can offer you an unparalleled opportunity for impact - AI is one of the most profound developments in human history, and we're building and deploying it on an unmatched scale.

What you'll do

Manage post launch operations for a portfolio of ASAPP customers

Ensure successful lifecycle of customer escalations

Lead customer bridges around defects

Work with internal and external teams to triage and prioritize bugs

Enhance existing process documentation

What you'll need

Verbal and written English fluency

2-4 years of product and enterprise customer-facing experience

Self-starter mentality (you find problems and fix them)

Comfort with ambiguity

Strong outcome- and value-orientation

Technical experience, specifically with monitoring and logging tools

Ability to deal with the complex interpersonal dynamics and work with a wide range of our customers' stakeholders, from day-to-day project managers all the way up to their executives and C-suite

Ability to work cross-functionally with internal teams, including Delivery Management, Customer Success, and Engineering

Ability to clearly and concisely oversee customer communications related to production incidents

What we'd like to see

Experience managing defect life cycles in a SaaS environment

AI software experience

Experience testing functionality in an agile environment

Work experience in a start-up environment

Experience managing strategic customer communications and relations

Benefits

Competitive compensation

Stock options

OSDE 410 for the family group

Wellness perks

Mac equipment

3 weeks of vacation

Training and development

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Remote

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