Senior Customer Success Manager
Procurify is the AIenhanced procurement and AP automation platform for the midmarket. We make it easy for organizations to take control of spend and save money. We’re looking for a talented and teamdriven Senior Customer Success Manager to join us on our journey.
Procurify is looking for a strategic, customerobsessed, and resultsoriented leader who thrives on building deep relationships and driving longterm value for our customers.
As a Senior Customer Success Manager, you will manage a larger and more complex book of business, leading highimpact customer engagements, expansions, and rollouts. You will act as a trusted advisor to executive stakeholders, proactively drive customer success strategies, and confidently manage escalations while maximizing growth opportunities. Your ability to navigate complex customer landscapes, align business objectives, and advocate for customer needs will be crucial to the role’s success.
Own and grow a strategic book of business valued at $2M+, ensuring customer retention, expansion, and longterm success.
KPIs: Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Logo Retention Rate, Customer Lifetime Value (CLTV)
Build and nurture longterm executivelevel relationships to drive customer advocacy, adoption, and expansion opportunities.
KPIs: Executive Engagement Score, Customer Health Score, Customer Satisfaction (CSAT), Referenceable Customers
Provide strategic guidance across onboarding, integrations, platform configuration, and ongoing engagement
Act as a trusted advisor, providing datadriven insights and strategic guidance to customers to help them achieve their business objectives.
KPIs: Customer Business Outcome Achievement, QBR Completion Rate
Proactively improve customer health by continuously showing value and outcomes achieved, identifying and mitigating risks, managing escalations with confidence and implementing retention strategies.
Drive crossfunctional collaboration, aligning customer needs with product, sales, and support teams to improve customer outcomes.
KPIs: Internal Feedback Utilization, Product Adoption Growth
Identify and execute upsell and expansion opportunities to maximize customer value and contribute to revenue growth.
KPIs: Expansion Revenue
Advocate for customer needs while fostering executive relationships and collaborating effectively across internal teams, balancing business objectives to deliver measurable customer success and business growth.
Serve as a subject matter expert on best practices for procurement, AP automation, and spend management.
5+ years of Customer Success experience in SaaS, with a track record of managing and growing a highvalue book of business.
Proven ability to build executivelevel relationships and influence across both customer organizations and internal teams.
Strong experience leading multistakeholder implementations, rollouts, and change management initiatives.
Thrives in a fastpaced, evolving environment, and is comfortable navigating ambiguity while adapting to a changing culture.
Able to work effectively crossfunctionally, aligning with Product, Sales, and Support teams to deliver strong customer outcomes.
Comfortable managing escalations and turning challenges into opportunities for growth.
A datadriven, strategic thinker who proactively identifies risks and opportunities to drive retention and expansion.
Excellent communication, negotiation, and presentation skills, with the ability to influence and drive action.
Passion for customer success, with a customercentric mindset and a problemsolving attitude.
Experience in procurement, AP automation, or fintech industries is a plus.
For customerfacing roles, maintains an uptodate LinkedIn profile and ensures it is refreshed upon joining, to reflect their role at Procurify and help maintain a consistent, professional presence across our GTM team.
Procurify is a remotefirst company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AIenhanced procuretopay experience. Read the press release here.
We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:
Flexible working: We’re a remotefirst organization with flexible working hours. Work anywhere from within Canada!
Unlimited responsible time off: Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy.
Extended health benefits: We prioritize our team’s health and wellbeing. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.
DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.
On Target Earnings Range: $92,000 $110,000 (This range is dependent on experience, with a component of these earnings made up of variable pay and not inclusive of any benefits or equity that might exist in your total compensation package.)
Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity andor expression.
If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why youre great for the role. Please avoid including your picture and age on your resume.
Apply online today and let’s start a conversation.
To learn more about Procurify, check out these resources:
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