Digital Communications Manager

Salary: Starting at $77,597$84,266

Benefits:

• Medical, dental, and vision insurance

• Unlimited vacation and sick time, 2week winter break, federal holidays

• Flexible work schedule

• Annual employee allowance and professional development stipend

• Employer 401(k) contribution matching up to 4%

• Local coworking space stipend for remote staff

• Location: Chicago, IL or remote in the U.S.

  Intended start date: 1012025

  Start review period: 81320258272025

  Type: Full time

  Travel: 10%, dependent on need and public health considerations

  About CTCL

  
  In the US, local election departments are underresourced and undersupported. And when local election departments are not supported, they fail voters—particularly those who need their help the most. There’s good news: election departments, with researchbased support, can and will improve election quality.

  CTCL makes sure that all eligible voters, regardless of zip code, can participate and engage in the democratic process confidently and without friction, election after election. We do this through:

  • Election department support: We bring together election officials, designers, technologists, and other experts to help local election departments improve operations, develop shared values and standards of practice, and obtain access to bestinclass resources to run excellent elections

  • Field building: From advocacy to research to technical assistance, we bring complimentary partners together to develop and execute collaborative strategies that catalyze excellence in election administration and benefiting American voters at scale

  • Actionable insights: We build knowledge that informs the decisionmakers and the broader public about the systems that shape election administration, American government, and civic engagement.

  • About the role

    As Digital Communications Manager at CTCL, you will lead the execution of strategic digital campaigns that bring our mission to life online. Across email, texting, web, social media, and digital ads, you’ll grow and engage our audiences with thoughtful, impactful content that elevates CTCL’s work and spotlights the dedicated election officials who make democracy happen. You’ll report to the Director of Communications in the Communications department.

    Responsibilities

    • Lead digital engagement strategy – Develop and manage CTCL’s digital marketing strategy, including content planning, segmentation, and performance optimization. Translate organizational messaging and narrative strategy into compelling, audiencespecific digital campaigns. Lead digital list growth efforts, including strategy, testing, and execution of digital ad campaigns.

    • Manage digital platforms and content – Own website content planning and publishing, ensuring updates are timely, accessible, and aligned with narrative and programmatic goals. Manage and grow CTCL’s social media presence, with a current focus on LinkedIn and potential expansion to other platforms. Maintain digital content systems and workflows (e.g. CMS, email platform, social scheduling tools).

    • Build and maintain audience infrastructure – Partner with the CRM Manager to build and maintain audience lists, track audience engagement, and ensure compliance with relevant digital communications laws and best practices. Build foundational digital processes and help get our “digital communications house in order” for longterm success.

    • Optimize digital performance – Track and analyze digital performance metrics across email, text, web, and social to inform strategy and improve engagement.

    • Engage diverse stakeholders – Collaborate across teams to ensure digital communications are consistent, highquality, audiencecentered, and aligned with orgwide goals. Ensure all digital communications reflect CTCL’s brand, values, and commitment to equity and accessibility.