Customer Support Specialist Spain

• Providing 1st level support for issues and incidents by responding to requests we receive via telephone, email and live chat in a professional, supportive and positive manner.

• Handling and providing support on various veterinary integrations, such as laboratories or imaging integrations.

• Ensuring accurate and complete information is captured and logged in our ticketing system Zendesk, while keeping our customers uptodate on progress throughout.

• Collaborating with your colleagues and other teams such as our technical support to deliver timely resolution of customer issues.

• Carrying out initial troubleshooting on any issues received, ensuring all details are captured from the customer to ensure we fully understand the issue.

• Becoming a product expert on the Provet Cloud platform and its services so that you can become a champion to help resolve customer queries and advise on bestpractices.

• What will help you to be successful in this role?

  Ideally, you already have experience working in a customer related role with a passion to deliver the highest level of customer service. Maybe you also have already gained some experience from working in a fast growing, global SaaS company.

  • We will value a background in veterinary business or having work experience from customer support

  • • You’re a great communicator, proficient in Spanish and English and whilst not essential, it would be a bonus if you were also proficient in Portuguese – you’ll be the first point of contact for customers reporting incidents or requesting changes to their systems so we need people that aren’t afraid to pick up the phone to communicate simple, straightforward advice and recommendations.

    • • You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution.

      • • You’re process driven – you’ll be triaging tickets coming through according to type and priority, so we need people who can follow the plan and get it right for our customers every time.

        • What’s in it for you?

          At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Nordhealth operates in a rapidly changing healthcare field worldwide, and we are seeking colleagues who would be eager to be part of it.

          In addition, we offer:

          • The chance to work in a meaningful industry and in a fastgrowing, global company on a path to changing digital healthcare

          • Competitive compensation and benefits

          • Learning and professional growth opportunities

          • Talented colleagues from around the world

          • If you enjoy working in a fastgrowing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! Well fill the position as soon as we find the right person.