Job description

About The Role

Job Title: Customer Support Agent
Location: Remote based in Portugal
Terms: 6 Month Fixed Term Contract
Salary: Annual Gross 13.250 Euros (Paid in 14 installments)
Schedule: Tuesday - Saturday, 8.30 pm until 5 am

ABOUT THE ROLE

We are looking for a Customer Support Agent to join our Shared Services team for a 6 month fixed term contract. The successful candidate will work from home so the only commute you’ll need to worry about is getting to your home desk. This will give you the time to focus on what is important: providing an excellent support experience for our customers.

WHAT YOU'LL BE DOING

Your main role will be supporting our partners and customers via email, phone, or chat to ensure they have the best and most expedient experience possible.
You’ll support them from start to finish, troubleshooting their problems and answering their questions.
You can identify and assess the customer's needs to provide the best possible support. You can consistently input data entry accurately, through the appropriate operating systems.

Your profile

ABOUT YOU

You have a minimum of 1-year previous experience in a contact center providing support over the phone
have strong interpersonal skills including active listening.
You are fluent in English – both in written and verbal communications.
You are a good multitasker due to your strong organisational skills
You are calm under pressure, and show empathy when dealing with customers
You love working as part of a team and are able to work towards individual and team KPI’s
You can perform all duties in an efficient, professional, and courteous manner at all times.
You can maintain regular consistent and professional attendance, and punctuality.
You pay great attention to detail and problem-solving skills.
You want to pursue the personal development of skills and knowledge necessary for the effective performance of the role

Why us?

WHAT YOU GET IN RETURN:

Fully Remote work based in Portugal
A competitive salary
Internet Allowance
Equipment provided
Home office allowance
A Buddy on joining
Online Gym and Wellbeing Studio.
The opportunity for professional growth.
Fun company events and team outings.
Autonomy and Responsibility

OUR RECRUITMENT PROCESS

30 min Teams interview with the Recruitment Team
Language test if applicable to the role
45 min Teams interview with the Hiring Team

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About us

Otonomee is an award-winning Customer Management Outsourcing business that delivers scalable, tech-driven, people-focused solutions. Leveraging our remote-first operating model, we optimize customer interactions, reduce costs, and increase efficiency. Our focus on remote work, automation, and data-driven insights makes us a next-generation partner for leading brands and scaling companies.

Founded in 2020 by Aidan and Hilary O’Shea, to disrupt the traditional “big city, big building” BPO model - Otonomee presents a nimble, bespoke service, that is not constrained by contact center capacity. We offer a fast, flexible, service that can ramp up anywhere, in response to market needs and can rapidly respond to seasonal or product driven demands.

Otonomee is better for People, Partners and the Planet – it’s a B Corp since Sept 2023 and was recently selected as an EY Entrepreneur of the Year finalist. In 4 years, Otonomee has grown to over 450 employees (23 nationalities) in Europe, USA & Asia.

Our clients are leading Irish and major US Tech & E-Commerce Customers, with complex global market needs, who value premium support for customers and clients.

We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow

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