Job description

This is a remote position.

Job Description – Virtual Conference Video Operator

Designation :Virtual Conference Video Operator

Location : Hyderabad

Experience :3 - 6 Years

Working Days - 5 Days

Shifts - Flexible and Regular Shifts

Roles & Responsibilities:

To succeed, what traits you will need to naturally possess? –

1. Par excellence – English Language Written, Spoken & Listening skills (Multi-national customer environment)

2. Engages a customer with ease, finesse & patience

3. A multi-tasker who thrives in a work-day, filled with tech savvi-ness (multiple apps, tools, office tools, the PC etc.)

4. A natural trouble-shooter and problem-solver; manages irate customers with ease

5. Open and adaptable mindset

6. Confidence & courage

7. A work ethic filled with commitment, ownership and a die-hard nature to succeed

8. A learning-enabled mindset What past experiences wegreatly value?

Customer-facing Hospitality & Hotels § Customer-facing Airlines § Customer-facing Video Conferencing & Event Products § Customer-facing SaaS Product company § Customer-facing Technical Support (IT, ITeS) § Customer-facing Video & Unified Communication Hardware Products or Any (Optional) .

What we promise you in return? –

In addition to an industry-best Compensation & Benefits package - a Reward & Recognition framework that shall keep you monetized, enthused, excited and engaged!!

A work environment that is equipped with the latest in Unified Communication Platforms (a skill that is the next-gen demand in the Global workforce) § A fun and action filled environment that is learning, designing, building and growing ‘on-the-go’

Customer engagement opportunities with some of the top leaders of the world. Customer management techniques and tricks that you would have never before indulged in!

A Learning environment interacting with people & teams across continents and industry domains; learn from the best!

A daily journey of tasks, challenges, problem-solving & troubleshooting

We greatly value Tech-savviness [Mandatory requirements]

1. Excellent knowledge of all MS Office applications

2. Advanced Excel & Google Sheets capability

3. Chat, IM, Workflow, Productivity, Project Management, CRM tools & applications e.g. – Salesforce.com, WeChat, Zoom, Webex, Slack, Freshdesk,Kissflow, Cflow, G-suite, MS Teams, GTM ,Jabber

We hope to have answered most of your curiosity about the position and role but if you still feel you need more, just drop us a line! Meanwhile, stay safe & healthy!