Offer summary

Qualifications:

High School diploma or equivalent required., Bilingual in English and French., 6-12 months of customer service or related experience preferred., Strong communication, problem-solving, and analytical skills..

Key responsibilities:

Handle inbound and outbound customer calls related to account inquiries.

Identify and address potential fraudulent activity on accounts.

Use internal systems to document and resolve customer issues.

Educate customers on policies and procedures regarding disputes and fraud reporting.

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Important information:

Schedule: Sunday to Thursday from 12pm to 8pm
100% remote but must be located in Ontario
Remote office internet connection with a minimum download speed of 50Mbps, and a minimum upload speed of 15Mbps is required.
$18.20/hr
Inbound and outbound remote call center

What you will be contributing to the team:

Identify and address customer inquiries regarding accounts.
Identify potentially fraudulent activity occurring on accounts.
Appropriately utilize internal systems and resources to accurately and effectively serve customers.
Educate customers on policies, and procedures as it pertains to chargeback rights for non-fraud disputes, and reporting fraudulent activity.
Accurately document customer conversations in appropriate systems.
Provide timely escalation of all department and system issues using the established reporting protocols.
Interact and liaise with various support groups within Global Payments/TSYS in order to resolve cardholder disputes.
Successfully complete additional skills training as required/requested.

Who you are:

Someone with 6-12 months of employment experience.
Contact center, or banking/financial services experience is preferred, but not required.
Bilingual in English and French.
Must be eligible to work full time in Canada.
A High School Graduate.
Able to maintain customer service standards during high-pressure situations.
A positive member who loves to learn and share new things.
A strong communicator with great interpersonal skills.
A problem analyzer and solver by gathering relevant information systematically.
Able to work independently and make quick and accurate decisions.
Someone with strong analytical skills to troubleshoot issues.

Who we are:

At TSYS, we’re building the future of payments. Our suite of scalable issuer solutions provides the next generation platform for origination, processing and risk management.

Our mission is to keep pushing payments technology forward. We're always investing, testing and evolving. Delivering smarter, more secure payment solutions.

How we care about our people:

Real opportunities to grow professionally
Collaborative, friendly work environment
Benefits after 30 days
Health insurance
Short-Term and Long-Term disability coverage
Life insurance plans
Retirement savings programs
Employee stock purchase program
Employee assistance program
Volunteering opportunities

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We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments/TSYS.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

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