Offer summary

Qualifications:

8+ years of experience in end-to-end content design, including auditing, optimizing, and delivering product experiences., Bachelor's degree in English, Journalism, Human-Computer Interaction Design, or a related field., Excellent verbal and written communication skills in English., Proficiency in design principles and methods, with knowledge of HTML/CSS and front-end development is a plus..

Key responsibilities:

Collaborate with cross-functional teams to ensure cohesive messaging across digital channels.

Conduct content audits and provide strategic recommendations for improvement.

Create empathetic, clear, and compliant content for fintech products, including in-app messages, SMS, push notifications, and emails.

Manage multiple projects efficiently while maintaining attention to detail.

Job description

Company Overview:

At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.

If you're looking to make an impact and grow with a team that values you, come join us!

Job Description

Position Overview:

Content shapes customer trust and emotional connections with their money and personal data. We're seeking a Sr. Content Designer to elevate content across our B2B and B2C markets through strategic audits, recommendations, and compelling writing.

6+ month contract with potential to extend or convert to permanent

As our Sr. Content Designer, you'll be central to product development and communication, collaborating with product managers, engineers, designers, marketing, brand, researchers, and legal teams. You'll ensure cohesive messaging across all digital touchpoints—in-app and SMS messaging, push notifications, and email—while partnering with product management and design system teams to define our content vision and strategy.

What You'll Do:

Excel at cross-functional collaboration with internal partners and stakeholders across all levels.
Expert in content audits and strategic recommendations that drive measurable improvements.
Demonstrate empathy-driven writing with a portfolio showcasing workflows, templates, style guides, and standards across product content types.
Shape and evangelize fintech content standards that enable teams to create consistent, compliant messaging.
Manage multiple projects with speed and precision, balancing fast execution with meticulous attention to detail.
Champion data-driven decisions for business and customer needs using logic and evidence over opinion.
Passionate about A/B testing, experimentation, and analysis to optimize content performance.
Thrive in ambiguous environments, embracing failure as learning and continuously improving processes.

What You'll Bring:

Have 8+ years of end-to-end content design experience including auditing, optimizing, writing, and delivery of product experiences for fintech products. You love the big picture as well as hands-on writing and editing.
Are a skilled communicator, influencer, negotiator—with excellent verbal and written command of the English language.
Have a bachelor’s degree in English, Journalism, Human-Computer Interaction Design, or another relevant field.
Have a proficient understanding of design principles and methods.

Nice to Have:

Knowledge of HTML/CSS and front-end development principles
Experience researching, choosing and implementing an enterprise CMS to populate and maintain dynamic content in a cross-platform digital experience.
Background in financial literacy education or designing for financial wellness a plus

Why Join Us:

Generous paid time off
Competitive medical, dental & vision coverage
401K with company match for US
Company-paid life insurance
Company-paid short-term and long-term disability
Access to mental health and wellness resources
Company-paid volunteer time to do good in your community
Legal coverage and other supplemental options
A value-based culture where growth opportunities are endless

More:

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.

California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice

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